Client Advisor - Bourdon House

HOW WILL YOU MAKE AN IMPACT?

To maximize sales revenue within the Dunhill's flagship boutique while building a strong client base and providing an exceptional level of customer service that sets the highest benchmark for the luxury retail industry. This includes exceeding customer expectations by providing exceptional service in accordance with the brand codes.

Sales:

• To achieve individual sales and KPIs targets set by Store Manager
• Develop a client centric culture by accelerating your client recruitment and increase your client loyalty
• Develop the potential of each product line, ensuring merchandising aligns with the Dunhill image and store objectives
• Assist in coordinating in-store promotional events
• Develop relationships with local businesses to create new sales opportunities

Customer Service:

• Exceed customer expectations by providing innovative, exceptional service
• Follow a forward-thinking approach to anticipate and address customer needs, capturing customer data and analysing results
• Maintain stock in optimal condition
• Handle exchanges and special requests
• Develop and maintain good internal communication with other Dunhill stores and functions
• Effectively and efficiently handle customer complaints in line with company policy

Administration:

• Accurately follow all systems and procedures In accordance to Company's policies
• Ensure all forms and procedures are used correctly, following through to completion

Communication:

• Utilize all available forms of communication to ensure collaboration
• Stay informed of all company communications

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Proven experience in retailing, ideally within the luxury goods sector or a similar service-oriented industry (e.g., hospitality)
• Strong understanding of the luxury market and its nuances
• Sound product knowledge, ideally with experience selling high-value goods
• Proficiency in using POS systems and retail inventory management software
• Basic understanding of CRM systems
• Excellent communication skills, both written and verbal, with the ability to communicate effectively with diverse individuals at all levels
• Articulate and well-mannered, with a polished and professional personal presentation
• Strong interpersonal skills and the ability to build rapport with customers quickly and effectively
• Ability to represent the Alfred Dunhill brand effectively and with confidence
• Well-versed at working both independently and as part of a team
• Confident handling customer complaints and resolve issues professionally and efficiently
• Ability to work under pressure and meet deadlines
• Proactive and solution-oriented approach to problem-solving
• General Information
• Strong organizational and time management skills

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity
• We foster empathy, curiosity, courage, humility, and integrity
• We care for the world we live in

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• You will be invited to a Group Assessment Centre

• Final stage interview with the Hiring Manager

DISCOVER DUNHILL: