Assistant Chief Butler

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Role

We are currently looking for an Assistant Chief Butler to join our team of Supervisors at Rosewood London. Our Assistant Chief Butlers are appointed to assist our suites guests with enthusiasm, efficiency and professionally at all times and support the team in Butlers.

Key expectations of this role are

• Effectively prioritising tasks in an engaging, refined and intuitive manner.
• Handling guest requests according to Rosewood London standards.
• Plan with the Butlers in advance for the arriving and departing guests’ suites, ensuring Special Attention Guests receive a memorable experience.
• Overseeing the butler team, coaching and mentoring them on a regular basis.
• Possessing a thorough knowledge of the company philosophy, core values, responsibilities, daily activities of the day and all about the hotel facilities.
• Be responsible for gathering preferences and information so the guests recognition are ensured for their next visits; keep a critical eye on room cleanliness and pantries and have a thorough knowledge on the functioning of room features, hotel facilities and equipment.
• Overseeing our guest needs during their stay helping them with reservations, special requests, rooms, hotel orientation, bag packing and unpacking, laundry, shoe shine etc.

Profile

• Paying exceptional attention to detail by not comprising on quality standards.
• The ability to work in a team and build relationships with the others.
• Being organised and proactive in managing your tasks.
• Having a passion for guest service and taking ownership of the guest experience.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

Benefits

• 28 days paid holidays per annum including Bank Holidays
• Company pension scheme and life assurance
• 12 complimentary room nights and F&B discount worldwide
• Career development opportunities
• Free meals on duty
• Season ticket loan