Account Manager
We are looking for a seasoned Account Manager for our partner, a fast-growing SaaS company in the e-commerce analytics space. This is a unique opportunity to work at the intersection of technology, data, and retail, driving measurable outcomes for top FMCG brands.
What We’re Looking For:
- 3+ years of experience in SaaS Account Management, Customer Success, or e-commerce-related consulting roles.
- Strong understanding of B2B SaaS, especially within e-commerce or digital shelf analytics.
- Proven track record in managing customer relationships from onboarding to renewal and upsell.
- A consultative approach, comfortable engaging senior stakeholders and translating business needs into strategic actions.
- Excellent project management and prioritization abilities in fast-paced environments.
- Strong communication, negotiation, and presentation skills.
- Fluency in English is a must. Additional languages are a plus.
In This Role, You Will:
- Manage and grow a portfolio of mid to large-sized clients.
- Lead strategic onboarding efforts alongside a Technical Account Manager to ensure smooth product adoption.
- Conduct regular business reviews and share insights that drive e-commerce performance.
- Act as a trusted advisor, proactively identifying risks and opportunities to advance client goals.
- Collaborate with cross-functional teams including Product, Ops, and Tech to ensure delivery excellence.
- Drive upsell and renewal efforts to support revenue growth.
- Contribute to internal process improvements to scale customer success efforts.
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