Account Director

Our client is one of only fifteen Microsoft partners worldwide to hold the prestigious Content Services Charter Partner status. We specialise in delivering exceptional digital employee experiences, recognised globally for our leading SaaS product offering and innovative information architecture approach.

Are you a seasoned sales professional looking to take your career to the next level? our client, is seeking a driven and strategic Account Director to join our growing team. This is a high-impact role where you will own and expand our largest existing accounts while uncovering new revenue opportunities.

In this position, you will develop and deepen relationships across client organisations, aligning their business goals with our comprehensive suite of products and services. Your success will be measured by your ability to grow our footprint within key accounts and convert opportunities into tangible revenue.

Key Responsibilities

Leverage Existing Customer Base

• Own strategic growth plans for key accounts, continuously mapping and expanding relationships across business units.
• Maintain regular engagement beyond formal reviews to foster strong ongoing client relationships.
• Accurately forecast sales progress and report weekly against KPIs.
• Identify and capitalise on cross-selling opportunities within existing clients.
• Analyse organisational structures to discover potential in other operating companies (OpCos).

Drive Growth and Account Development

• Create and execute robust account strategies aimed at developing new contacts and revenue streams.
• Conduct detailed gap analyses in collaboration with sales and consulting teams.
• Develop client maturity plans, guiding customers from basic to advanced usage of our solutions.
• Organise client events and proactively seek introductions to expand networks.
• Maintain accurate opportunity records in Salesforce and apply MEDDIC or equivalent sales methodologies for forecasting.
• Stay informed on the our client, product roadmap and identify future opportunities within accounts.

Commercial Engagement and Reporting

• Lead regular commercial check-ins with clients to align on goals and progress.
• Prepare for and actively participate in Quarterly Business Reviews (QBRs).
• Ensure account teams are fully briefed and aligned on commercial objectives.
• Maintain a commercial focus while delegating operational details appropriately.

What We're Looking For

Client Focus

• Proven ability to build strong, value-led relationships with clients.
• Experience engaging confidently with C-suite executives and delivering compelling value propositions.
• Proactive in initiating meetings with existing and new client contacts.
• Enjoys face-to-face engagement to build rapport and strengthen partnerships.
• Sharp at identifying new business opportunities aligned with client needs.

Goal Orientation & Resilience

• Thrives in a target-driven environment with strong resilience and determination.
• Demonstrates a proactive mindset and willingness to exceed sales targets consistently.

Track Record & Expertise

• Successful history of selling value-led SaaS solutions independently.
• Deep knowledge of SharePoint Modern, OneDrive, Microsoft Teams, and third-party software products.
• Consistent achievement of sales targets within SaaS or technology sectors.

Business Acumen

• Strong understanding of the digital workplace landscape and client challenges.
• Analytical thinker capable of interpreting data and making strategic recommendations.
• Effective problem solver and decision-maker.

Why Join?

We foster a high-performance culture rooted in our core values: integrity, simplicity, quality, and continuous improvement. We are committed to creating a supportive and positive work environment where your success is celebrated.

What's In It For You?

• Thrive in a vibrant, goal-oriented culture that rewards your resilience and achievements.
• Opportunity to manage and grow some of the largest accounts with substantial net new revenue potential.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates