Customer Success Specialist (Extended Hours)

Ledger
London

We're making the world of digital assets accessible and secure for everyone.

Join the mission.

Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more than 500 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.

At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Have a look at our Origins video here .

Ledger is first and foremost a customer-centric company.

We build solutions for our customers and continually use their feedback to improve our products and keep growing.

As part of the Customer Support team, you will be the first point of contact between our customers and the Ledger team, providing quick and efficient technical support and ensuring customer satisfaction. The requests you will receive will be related to Ledger products and services, and will require patience and compassion to meet customers wherever they are in their learning journey.

please note: whilst remote work is possible, we're only able to hire individuals located in the United Kingdom

Your mission:

  • Help deliver a 24/7 Global service, working flexible shifts, generally on a 4 days-on 4 days-off rotations, from 6 am to 6 pm

  • Ensure customer satisfaction & reply to day-to-day customer requests

  • Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution

  • Identify recurring support trends and product performance issues, providing timely feedback to our product team

  • Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible

  • Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products

  • Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teamsParticipate in external events around the world

  • Always be learning - about both crypto and also Ledger’s products. A week in crypto is a lifetime in other industries, and you’ll need to stay on the cutting edge

What we're looking for:

  • Must have a “Customer First” attitude

  • Outstanding written and verbal skills in English

  • Ready to embrace KPIs as a tool for focus, growth and impact

  • Tech enthusiast, eager to dive into both hardware & software products,

  • Excellent analytical and problem-solving skills based on factual data,

  • Proficiency in Google Workspaces (docs, sheets… ), Microsoft 365 (Excel & PPT)

  • Passionate about cryptocurrencies and/or blockchain environments

What's in it for you:

  • Training : Get trained and gain experience in one of today's most exciting and growing industries

  • Equity : Employees are the foundation of our success, and we award stock options so you can share in that success as we grow

  • Medical : Comprehensive health insurance policy offering extensive medical, dental and vision care coverage

  • Well-being : Personal development, coaching & fitness with our dedicated partners

  • Vacation : 28 days of paid leave per year

  • Social : Frequent social events, snacks and drinks in our Holborn office

  • High tech : Access to high performance office equipment and gadgets, including Apple products

  • Transport : Ledger reimburses part of your preferred means of transportation

  • Discounts : Employee discount on all our products.

We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age

Posted 2025-07-22

Recommended Jobs

Mobile Security Supervisor

OCS Group
London

About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within faciliti…

View Details
Posted 2025-07-26

Senior Product Designer

Haystack
London

This is an opportunity to redefine how the future of the biotech lab works. As the founding member of the Design team, you will be responsible for all aspects of Design at Mytos: from research, to con…

View Details
Posted 2025-07-27

Clinical Project Manager II - post-trial access / EAP / rollover studies

London

Clinical Project Manager II - post-trial access / EAP / rollover studies Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. …

View Details
Posted 2025-07-24

Permanent roles for Adult's Social Workers, North London

London

Permanent roles for Adult's Social Workers Location: North London area Basic Salary £41,097 - £49,119 **Please note, we cannot accept applications from individuals needing visa sponsorship for…

View Details
Posted 2025-07-01

Marketing Executive

Bloomsbury Publishing Plc
London

This role is a fantastic opportunity for a marketer to work on innovative promotional campaigns within the busy marketing team of a global academic publisher. Reporting into a Senior Marketing Man…

View Details
Posted 2025-07-16

Research Engineer, Machine Learning (Horizons)

Anthropic
London

About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a qui…

View Details
Posted 2025-07-15

Personal Assistant

Orgvue
London

Orgvue is an organizational design and planning platform that empowers your business to transform its workforce by understanding the work people do and the skills they have. Our platform connects str…

View Details
Posted 2025-07-02

Swim Instuctor

David Lloyd Clubs
London

Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. W e are on the lookout for a passionate S…

View Details
Posted 2025-07-15

Multi Skilled Mobile Engineer based in London -Electrical...

Voltix Services Ltd
London

Voltix Services is a premier provider of integrated facility management solutions. We are currently seeking a diligent and multi-skilled Mobile Electrical Engineer to join our vibrant team in London.…

View Details
Posted 2025-05-23

Healthcare Solicitor

G2 Legal Limited
London

Job Details Healthcare Solicitor.  This Legal 500 recommended team has an exciting opportunity for a Healthcare Solicitor to join this firm in this Legal 100 firm’s London office. In this rol…

View Details
Posted 2025-07-02