Learning & Organisational Development - Programme Manager - London, N1C 4AG

Learning & Organisational Development - Programme Manager - London, N1C 4AG, United Kingdom

The Role

We are seeking an experienced L&OD Programme Manager to lead the end-to-end delivery of a single, high impact, company wide engagement programme. This role is solely focused on designing and embedding an employee engagement plan to support the successful adoption of an organisational tool.

This is a hands on delivery role requiring strong change management expertise, exceptional stakeholder management, and the ability to work autonomously in a fast-paced creative and technology-driven environment.

Key Responsibilities

Programme Leadership

• Own and deliver the full lifecycle of the engagement programme: analysis, design, development, implementation and evaluation
• Act as the single point of accountability for the employee’s learning and change programme, ensuring delivery against agreed objectives, timelines and outcomes
• Translate strategic objectives into a clear, practical and engaging programme of work

Engagement & Change Management

• Design and implement a company-wide engagement strategy to drive understanding, adoption and advocacy of the new tool among employees
• Apply structured change management methodologies to support behavioural change and sustainable adoption
• Develop tailored engagement approaches for different stakeholder groups, balancing commercial, creative and operational needs

Stakeholder Management

• Build strong relationships with senior leaders, business stakeholders and project sponsors
• Confidently manage multiple stakeholders
• Influence without authority, navigating complex governance and decision-making environments

Collaboration & Governance

• Work closely with People team, E-Commerce, Technology, Product, and Creative teams to ensure alignment
• Provide regular progress updates, insights and recommendations to line managers and the Director of L&OD and Senior Director of E-Commerce
• Identify risks and dependencies early, proposing pragmatic solutions

Evaluation & Impact

• Define success measures and KPIs for engagement and adoption
• Gather qualitative and quantitative feedback to assess effectiveness
• Produce clear evaluation reports, future embedded learning plans and content and recommendations

Skills and Experience Required

Essential

• Extensive experience in Learning & Organisational Development, Change Management or Programme Management
• Experience in working on tech implementation project / managing product programmes is essential.
• Proven track record of delivering organisation wide change or engagement programmes for complex, global organisations
• Strong analytical skills with the ability to diagnose needs and design targeted solutions
• Highly people-focused with excellent communication and influencing skills
• Comfortable working independently and autonomously, with minimal supervision
• Demonstrated experience managing complex stakeholder landscapes

Desirable

• Experience working in or alongside creative and/or technology-led organisations

• Experience supporting the launch or adoption of digital tools or platforms
• Familiarity with creative industries, artists, or e-commerce environments
• Formal change management qualification (e.g. Prosci, APMG, or equivalent)

Key Attributes

• Self-starter with a strong sense of ownership and accountability
• Pragmatic, adaptable and delivery-focused
• Calm and credible under pressure
• Curious, empathetic and commercially aware
• Confident operating at both strategic and detail level