Data and CRM Manager

About this Role

The National Education Union is a powerful force for change in education, representing 500,000 teachers, lecturers, support staff, and leaders. As we undertake an extensive staffing review, this is an exciting time to join us on our journey to becoming a more agile, strategic, and powerfully coordinated trade union—ready to meet the challenges of the future and drive lasting change in education.

We are now seeking to recruit a Data and CRM Manager who will need to plan and implement the development and ongoing maintenance of the union’s CRM and its data and provide user training and support on the CRM to ensure it is fit for purpose and users’ needs are well supported.
As the expert on the Union’s CRM, they will need to maintain and thorough and trusted understanding of the Union’s rules, process and procedures as they relate to access and also to the use of Union’s data.

The successful applicant will need to have experience of maintaining and supporting the development of a large and complex CRM, including specification and configuration, audit processes and fault finding and resolution, and so we are looking for people with proven analytical approaches to problem solving who can think innovatively and exercise judgement within agreed parameters.
They will also need to have experience of working and contributing at a management level to devise and deliver team work plans and good stakeholders’ management experience.

Prospective applicants are also advised that your normal place of work will be the NEU office specified in this advert and that the NEU operates ‘Blended Working Arrangements’ for office-based staff, which means you will typically need to be based in the designated NEU office for 3 to 4 days a week (based on a full-time contract), with the remaining days based at home, and subject to business needs.

In addition to salary, we offer good conditions including 35 days’ annual leave plus Christmas closure days and a defined benefit pension scheme. Salary and benefits are pro-rata for part-time applicants.

Further information

Further details can be downloaded from our website at https://neu.org.uk/working-neu where applicants will be able to complete an online application on our recruitment portal. Closing date is mid-day Wednesday 5 November 2025.

THE UNION IS FUNDAMENTALLY COMMITTED TO EQUAL OPPORTUNIES IN ITS POLICIES AND PRACTICE