Executive Housekeeper - Hilton London Metropole Hotel
- Oversee Housekeeping and Laundry contracts, ensuring that operations and performance meet all KPIs
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
- Operate within departmental budgets through effective stock and cost controls and well managed schedules
- Set departmental targets and objectives, review schedules, budgets, and monitor policies and procedures
- Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
- Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
- Ensure team members have an up-to-date knowledge of all room categories and amenities
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels cover business demands
- Competent in property management systems
- Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial capacity
- A successful track record of managing a large team and/or outsourced housekeeping operations, preference given to candidates with experience in hotels >400 bedrooms
- Excellent leadership, interpersonal and communication skills
- Committed to delivering high levels of customer service with the ability to motivate and influence teams
- Ability to work under pressure
- IT proficiency
- Flexibility to respond to a range of different work situations
- Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
- Strong organizational, budget management, and problem solving skills
- Strong communication skills
- A passion for delivering exceptional levels of guest service
EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company Exact Location: 225 Edgware Road, London, England, W2 1JU, United Kingdom
Recommended Jobs
Lead CFD/MHD Engineer
Lead CFD/MHD Engineer Location:Oxford (Didcot parkway area) Hybrid (3 days onsite, negotiable) Salary: Depending on experience (negotiable) You will work at an exciting client creating and manufact…
Biology Teacher - Lovely Enfield Independent School
School Status & Location Sector: Leading Independent School, Outer London. Borough: Enfield. Start Date: Permanent, full-time role commencing January 2026. The Opportunity & School Prof…
Housing with Support Manager - Lambeth, SW4 8DN
Please note :- we do not currently offer visa sponsorship. What’s in it for you? Our benefits include:- ~28 days annual leave plus 8 bank holidays (pro rata for part time) per year ~2 volunte…
Pastoral Lead
Pastoral Lead Location: Wood Green Start Date: January Salary: £30,000 – £35,000 per annum (dependent on experience) A welcoming and inclusive primary school in Wood Green is seeking an exp…
Incident Management Engineer
A World-Changing Company Palantir builds the worlds leading software for data-driven decisions and operations. By bringing the right data to the people who need it our platforms empower our partne…
Band 8a Locum Pharmacist (Ophthalmology) - London
Role: Locum Pharmacist (Ophthalmology) Banding : Band 8a Location: London Start Date: ASAP End Date: 31/12/2024 Hours: Full-time, 09:00AM – 17:30PM Rate: £28 – £34 per hour Abo…
Disputes Knowledge/Professional Support Lawyer
THE ROLE Our client is looking to hire for its team of dispute resolution professional support lawyers. This is an unrivalled opportunity to join a dynamic and rapidly expanding digital business…
Fine Jewellery Sales Specialist
As a Fine Jewellery Sales Specialist, are you looking for a unique opportunity to sell luxury brands and precious gemstones whilst travelling to different parts of the world? Do you thrive on cre…
Junior - Mid Level Trade Mark Paralegal - £GOOD++ London
We are pleased to be assisting our long-standing client as they seek an experienced an Trade Mark Paralegal to join their established Trade Marks team in London. This is a fantastic time to join them…
Construction Graduate
Our Graduate Construction Pathway is the perfect place for aspiring Site Managers, Project Managers & Construction Directors or anyone with a natural interest in project management, Construction tech…