3rd Line Support Technical Services Engineer - Microsoft Windows 365 Azure Networking

3rd Line Support Technical Services Engineer - Microsoft Windows 365 Azure Networking - Leeds 1 to 3 days a week - £45,000 - £50,0000

Fantastic opportunity to join a leading Technology MSP in a key Third Line Support Analyst Engineer role, where you will take responsibility for supporting multiple client environments.

*You will need experience working at an MSP in a support role previously to be considered for this role*

Core Technologies you will need to be proficient in will be Microsoft Technology stack, mainly Azure, and then surrounding networking, Virtual Networking, Wifi, VPN, VLAN. Looking for someone who is keen to learn and grow with lots of opportunities to progress and develop, and plenty of training and career progression available. The role is hybrid with an office-based in Leeds, there will be flexibility, but ideally 2-3 days home v office. This is for cross-team collaboration and training purposes. The day job part can be done remotely great office, team culture, atmosphere and unlimited parking. Lots of scope to own support cases and also to move into project engineering and implementations, taking responsibility for smaller projects and then moving up.

The Technical Services Engineer plays a pivotal role in delivering exceptional technical support and ensuring outstanding service for customers. This position is responsible for providing advanced troubleshooting, investigative analysis, and resolution of complex technical issues escalated from both the Service Desk and wider Technical Services teams, while consistently meeting agreed KPIs and SLAs.

You will take ownership of technically challenging incidents and problems, identifying root causes and implementing long-term solutions to improve service stability and customer outcomes. The role also involves contributing to large-scale infrastructure projects, problem management initiatives, and continuous service improvement activities.

As a senior technical resource, you will provide coaching, mentoring, and guidance to fellow engineers, helping to develop technical capability across the team. You will also act as a deputy for the Senior Technical Services Manager when required.

In addition to operational support responsibilities, you will play an active role in the delivery of project work, including infrastructure deployments, cloud migrations, and technology transformation initiatives. You may also support the Field Services team with on-site installations and deployments where required.

Strong communication skills are essential, as you will regularly engage with customers and internal stakeholders through a variety of channels. Maintaining high standards of documentation, ticket management, time recording, and customer communication will be a key part of ensuring service excellence and quality delivery.

Requirements:

• Knowledge and technical understanding of Microsoft 365 and general business IT systems.


• Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services.


• Experience of leading problem management, service change or implementation, or project delivery.


• Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity.


• Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management.


• Experience working within PRINCE2 projects, as a team resource.


• Ability to demonstrate strong dispute resolution skills, working in high-pressure environments and ability to identify alternative solutions.


• Ability to demonstrate excellent troubleshooting skills.


• Ability to demonstrate strong team working and team leadership skills.

Great role at a great business where you will enjoy working and learn fast with the ability to grow your career and move upwards.

Apply now or call Tim Davey to discuss on 020 3617 1040

3rd Line Support Technical Services Engineer - Microsoft Windows 365 Azure Networking - Leeds 1 to 3 days a week - £45,000 - £50,0000