Renewals Apprentice

Summary

We have an exciting opportunity for an Apprentice to join our Sales function, working within our Renewals team to ensure the timely and accurate renewals or services for our key clients. This opportunity is a great starting point for somebody looking to build a career in Sales, Business Administration & Support, or Service Delivery.

Wage

£14,560 to £23,132.20, depending on your age

National Minimum Wage

6 monthly Pay Reviews.

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am - 5.00pm, with 3-4 days in the office.

35 hours a week

Start date

Sunday 1 November 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Renewals Apprentice is responsible for the management of the entire renewal process. This includes; bringing together internal virtual teams, working with clients directly, managing internal systems to ensure data accuracy, working with vendors and partners, quote and proposal creation and negotiation and all other activities. They're accountable for renewals being processed in an efficient and timely manner.

Main activities, tasks and duties in role:

• Managing the renewal process: responsible for managing the renewal process from start to finish. They ensure that contracts are renewed on time and that clients are satisfied with the process.
• Responsible for articulating clearly & listening clearly whilst running the renewal kick off meeting internally – ownership of note taking & actions aligning.
• Work with virtual teams to create proposals and pricing options. Negotiates pricing with partners to ensure that the best possible pricing is obtained for the client.
• Responsible for forecasting renewal rates and revenue for the business. They use data analysis and client insights to predict renewal rates and help the business plan for future growth.
• Manages the renewal pipeline to ensure that contracts are renewed on time. They work with the virtual team to identify potential issues and address them proactively.
• Provides regular reports to the management team on renewal rates, revenue, and client feedback. Use these reports to identify areas for improvement and develop strategies to increase client retention.
• Responsible for building relationships with key client stakeholders responsible for renewals - provide client support by answering their questions, addressing their concerns, and providing assistance with their renewal process.
• Maintain accurate records in our systems.
• Analyses data related to renewal rates, client feedback, and revenue forecasts - use this information to help identify areas for improvement and develop strategies to increase client retention.
• Working with cross-functional teams, such as sales, design and client success, to coordinate efforts related to client renewals.
• Assisting the Account Manager and/or SDM in building and maintaining strong relationships with clients. This may involve participating in client meetings or calls and providing exceptional client service.
• Working towards a Level 3 Apprenticeship in Business Administration & Support.

Where you'll work

9a Devonshire Square
London
EC2M 4YN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BPP PROFESSIONAL EDUCATION LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Location: London EC2M 4YN, hybrid working (2-3 days per week in the office).

Supported by: Recurring Revenue Operations Lead.

Qualification: Level 3 Business Administrator. 6 hours paid study time a week.

More training information

Internal training provided for the role resposiblities

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Patience