Children's Outpatients Ward Leader

Job overview

This post is a partnership role working across the Denmark Hill site of King’s College Hospital NHS Foundation Trust and community discharge services to support transfers of care for complex patients outside of the hospital bed base. The post holder will be responsible for the development and delivery of discharge services across the site, linking with Local Authorities and PLACE. The post holder will work in line with agreed objectives reflecting the targets, quality standards, resource controls and constraints, and will contribute to delivering the management strategy of the discharge service within the Trusts.

Main duties of the job

The successful candidate will be a skilled communicator and be able to communicate highly complex and sensitive information at all levels across multiple organisations, whilst always advocating for patients. The post holder will be a key stakeholder in the Trust’s revised Flow Improvement Programme and be conscious on how to implement this in practice whilst using the King’s Improvement Methodology (KIM) framework.

The post holder will be able to foster strong working relationships at senior levels with key strategic and delivery partners/stakeholders, across the NHS and wider health and social care sector. They will particularly excel at co-operation and collaboration in working across organisation boundaries. In line with these responsibilities, the post holder will oversee and ensure the development and coordination of strong delivery plans across the discharge/transfer of care services.

The Transfer of Care Lead will work with the Trust Senior Leadership Team and Senior Management Teams, external partners including our ICB’s, patient groups, third sector and Social Care providers, to ensure that the ambition is effectively translated into the local business plans. The lead role will ensure that the site has a clear and well-delivered plan to deliver improvements for long length of stay patients. They will have a good understanding of performance delivery metrics and that appropriate actions are being taken to maintain the scale and pace of improvement.

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

The role has three main delivery themes:

Strategic and Operational Development: lead the strategic and operational direction of the discharge/transfer of care services across KCH Denmark Hill site and effectively mainstream strategic priorities into commissioning and provider business across the health economy;

People management : support, lead, and develop high performing local delivery team to expedite swift discharges for our patients;

Partnership working : effective relationship management and engagement with senior clinical and non-clinical stakeholders; developing strong and credible network relationships with partner Organisations within KHP.

Key result areas:

Design and lead delivery of significant transformational change regarding how we manage transfers of care/discharge, to ensure we meet Trust, sector, and regional strategic and operational objectives, leading to measurable improvement in efficiency, safety and quality of care for patients.

Lead effective implementation of the programme plan with appropriate monitoring arrangements in place.

To implement a comprehensive programme dashboard effectively utilising existing data for the measurement of performance and modelling of outcomes, where possible working with IT colleagues in using electronic media to do so. There should be a strong reliance on the utilisation of EPIC systems to digitally support this improvement work.

Person specification

Education and Qualifications

Essential criteria

• Professional active registration (e.g. Nursing [NMC], HCPC, Social Care)
• Higher professional or management degree master’s level (or evidence of active working towards this)
• Evidence of relevant continuing professional development

Desirable criteria

• Post-management qualification

Knowledge and Experience

Essential criteria

• Recent experience of working at a senior level in transfers of care and optimising complex patient pathways across organisational boundaries
• Experience of successfully managing significant organisational change
• Ability to plan and organise a broad range of complex activities across different professional groups, which will require ongoing review
• Experience of advising and influencing senior managers and clinicians in relation to risk management and quality improvement

Skills and Competencies

Essential criteria

• Demonstrable track record of improving care and services for patients
• Understanding of current national and local health policy and application to medical / social services professionals
• Excellent understanding of quality governance principles and delivery
• Proven management skills demonstrated by successful resource management in a changing environment with a direct approach to problem solving, which reflects reality, requiring an effective and co-operative personal leadership style

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

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