Client Lifecycle Management Training Specialist

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

The primary function of the role is to design, deliver and manage training programmes focused on financial crime risk, with a particular emphasis on Customer Due Diligence (CDD). This role plays a critical part in enhancing the firm’s risk awareness and ensuring front line, operations and CLM teams globally are fully equipped to adhere to evolving regulatory and internal policy and procedural requirements.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Develop and deliver effective and engaging training programmes on CLM processes with a strong focus on client onboarding and financial crime risk, particularly CDD and Know Your Customer (KYC) requirements.
• Coordinate the design, delivery, and assessment of targeted learning materials (e-learning, workshops, webinars, manuals) tailored to different audiences across front office, operations, and CLM, partnering with Group Learning and External Vendors as appropriate.
• Support the wider CLM function in reviewing, digesting, applying and providing advice on financial crime risk related policies and procedures.
• Maintain and embed HSBC Private Bank’s Financial Crime Risk training framework.
• Monitor the effectiveness of training initiatives through feedback, testing and performance metrics; recommend and implement improvements.

To be successful in this role you should meet the following requirements:

• Proven and extensive experience of delivering training and presentations - essential
• Significant experience of Customer Due Diligence - essential
• Private Banking or Wealth Management experience - desirable
• The ability to engage and build effective working relationships with a wide range of global teams and stakeholders - essential
• Adept at coaching teams to improve understanding of financial crime risk related policies and procedures - essential

This role is based in London but will also require occasional overseas travel.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500