Assistant Manager - Central London

We're currently hiring for an Assistant Manager for our Farringdon space. The working hours are 8:30 am to 17:30 pm - This is a 5 day a week on-site role.

Your Role:

As our Assistant Manager , we rely on you to support running a Work.Life location as if it was your own business, delivering against space KPI targets whilst ensuring members are happy and the space delivers excellent operational standards.

You’ll be a passionate, pro-active person who can balance the connected parts of running a successful Work.Life space: operating the space efficiently, building & maintaining an incredible community of members, and leading the way on retaining them.

You’ll also grow your sales & revenue experience whilst in the role – supporting your Membership Manager to manage tours in the space and learning to negotiate successful tours to closure.

Your Day-to-Day Responsibilities:

Sales & Revenue:

• Support driving income in your space to achieve your budgets. Along with your Membership Manager , you’ll own membership enquiries that come your way, and undertake pro-active sales initiatives to increase interest.
• Lead on existing member ‘Check Ins’ – gathering feedback to both improve our members’ experience and to secure their retention for the future.
• Maintain 100% occupancy by delivering on (and exceeding!) the expectations of your members and encouraging successful contract renewals.
• Seek out & maximise additional revenue opportunities such as meeting rooms, event hire, printing, office extras, IT, weekend space hire, food & beverage extras & more.
• Manage contracts and invoicing effectively.
• Support in ongoing membership administration.

Space Operations:

• Onboard new members effectively, getting them off to a great start.
• Support management of space overheads to achieve your budgets.
• Ensure the building runs smoothly and our facilities and amenities are kept to a great standard.
• Work directly with Membership Managers and the support team on any issues to ensure the highest level of member experience and satisfaction.

Create a Collaborative Community:

• Proactively manage feedback through our NPs channel to successful resolution.
• Build meaningful connections for our members through events, personal introductions, and networking.
• Check in regularly with members to understand their pain points, what’s working, and how we can continue to improve.
• Develop Work.Life’s presence within the wider local community; we want you to be an ambassador for what we do and what we believe in!
• Oversee events from weekly, space-wide events to unique events that you design and put on for your community.
• You’ll effectively be a leader and positive influence for our Membership Assistants, guiding them to thrive in their roles.

Sustainability:

• You’ll attend Sustainability training as part of your onboarding as well as other training provided and by participating in our Power.Hours and online channels.
• You’ll be supporting Work.Life sustainability strategy, as part of your direct team, Work.Life wider team but also as an individual.
• You’ll endeavour to use your charity hours to support a charity of your choice.
• You’ll support our fundraising activities by supporting on delivering them or taking part in these activations.

How You’ll Measure Success:
Your role is key to supporting our Membership Managers to deliver results in the space. Success is measured across the following KPIs, which contribute directly to your team achieving our overall company performance goals.

Role KPIs:

• NPS - driving member satisfaction at every stage of their time with us.
• Space Audit - ensuring excellent operational standards in your space.
• Resident Member Retention Rate - maintaining great relationships to encourage member renewals at end of contract.

Why You’ll Love Work.Life:

Work happiness is our passion, and this starts with our own team. We offer a supportive working environment, plenty of training and development opportunities, a competitive salary, monthly wellness package, team joy budget, quarterly socials and more, so you can work happier.

• A supportive & friendly team of hard-working people.
• 25 days holiday + 1 extra day day for every year at Work.Life.
• £75/month towards your mental & physical wellbeing.
• £25 team joy budget to be spent together with the team.
• 4 paid Giving Back days per year to support a charity of your choice.
• Quarterly team socials.
• Discounts with brilliant local businesses.
• 1 Company Work.Life Day per year.
• Cycle to Work Scheme and Ebike subscription.