Chief Client Architect

About Workato

Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

Also, feel free to check out why:

• Business Insider named us an “enterprise startup to bet your career on”

• Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

• Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional Chief Client Architectto join our growing team. In this role, you will be responsible to:

Executive Advisory & Flagship Account Leadership

• Serve as the primary executive technical advisor to customer CIOs, CTOs, and senior business stakeholders

• Own the long-term customer architecture and automation strategy, aligned to business priorities and enterprise standards

• Lead executive-level discussions on platform adoption, operating models, governance maturity, and technology investment decisions

• Act as the single point of accountability for post-sales technical strategy and architectural decisions for flagship accounts

AI, Agentic Automation & Enterprise MCP Strategy

• Shape and guide customers’ AI and agentic automation journeys, leveraging Workato’s AI capabilities and ecosystem

• Advise on the design and adoption of agent-based workflows, human-in-the-loop models, and decision automation

• Partner with customer executives to define enterprise MCP (Model Context Platform / orchestration) strategies, including:

  • Context management across applications, data, and workflows

  • Secure orchestration of AI agents and automations

  • Governance, observability, and lifecycle management for AI-driven systems

• Align AI and agentic initiatives with enterprise security, compliance, and risk requirements

• Translate emerging AI capabilities into practical, scalable enterprise use cases that drive measurable business outcomes

Expansion, Value Realization & Commercial Impact

• Drive software expansion, adoption depth, and renewal confidence through strategic advisory and roadmap alignment

• Identify and shape multi-year expansion opportunities tied to automation, integration, and AI-driven transformation

• Partner with Account Executives and Customer Success leadership on account strategy, risk mitigation, and executive alignment

• Track, articulate, and executive-report value realization outcomes linked to Workato adoption

Strategic Consulting & Advisory Delivery

• Lead high-impact professional services engagements requiring executive-level judgment and architectural depth

• Apply and evolve Workato advisory methodologies, including GEARS and Embedded Product Guide, across customer environments

• Guide customers through:

  • Enterprise automation and integration target-state definition

  • Prioritization of integration, automation, and AI use cases

  • Advanced prototyping and accelerator-led delivery

  • Recipe and agent lifecycle management best practices

• Advise on enterprise operating models that enable scalable automation and AI adoption

Architecture Governance & Decision Authority

• Define and enforce architecture principles, standards, and guardrails across customer implementations

• Act as escalation authority for non-standard architectures, AI design exceptions, and complex trade-offs

• Guide customers on governance models covering integration, automation, and AI agents

• Ensure solutions are scalable, secure, and aligned with long-term enterprise architecture objectives

Frameworks, Thought Leadership & Enablement

• Contribute to the evolution of Workato’s architecture frameworks, AI patterns, and best practices

• Create reusable executive-level assets such as reference architectures, strategy decks, and white papers

• Serve as a Workato evangelist, articulating platform value across automation, integration, and AI

• Mentor and enable Strategic Advisors, Technical Architects, and extended post-sales teams

• Support partner enablement and delivery excellence across the Workato ecosystem

Requirements

Required:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience)

• 20+ years of technology transformation consulting experience, including integration, middleware, or API management platforms

• 15+ years in an Enterprise Architect, Digital Architect, or similar senior architecture role

• Demonstrated experience advising C-level executives on technology strategy and enterprise transformation

• Strong understanding of enterprise security, governance, and operating models

• Proven track record of driving platform expansion and value realization through professional services

• Excellent executive communication skills, including board-level presentations and strategic documentation

• Ability to operate independently in complex, ambiguous environments and take ownership of outcomes

• Travel to the client site up to 50%, but may be higher or lower based on prevailing circumstances

Preferred:

• Master’s (but not required) in Computer Science, Software Engineering, Business, or in a related field. Bachelor’s degrees and those with non-traditional but similar proven experiences may also apply.

• Knowledge of key applications such as Salesforce, Netsuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases

• Knowledge of AWS, Azure, and GCP

• Experience having worked in a start-up environment

(REQ ID: 2608)

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