Account Executive

About Us

Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co-created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date.

Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; ‘collaborative staff banks’, which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps.

Patchwork Health has been recognised as HSJ’s 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator’s Economic Innovator of the Year Award.

The Role

You will be key to Patchwork’s commercial success, driving the acquisition of new clients. Our target clients are predominantly from within the NHS, with a focus on large enterprise-level deals at C-suite level. This involves managing complex and multi-stakeholder sales cycles, whilst working independently and with autonomy.

At Patchwork, our Account Executives operate under a “full stack” model which means they are responsible for the end-to-end sales cycle from prospecting to deal closing, which includes identifying and closing cross-sell and up-sell opportunities to maximise revenue opportunities across Patchwork’s products.

Key Responsibilities

• Meeting or exceeding quarterly and annually published individual sales targets.

• Managing all stages of the sales cycle independently including prospecting, qualification, education and evaluation, system demo-ing, contract negotiations and ultimately the closing of deals.

• Ensuring all stages of the sales cycle are undertaken effectively and in line with Patchwork’s sales methodology and process.

• Building relationships at C-suite level, through strategic value-based selling, business case development, ROI analysis, and client references.

• Creating a healthy pipeline of prospects that will result in overachievement of targets.

• Identifying and optimising cross-sell and up-sell opportunities, delivering maximum value to clients; and increasing product engagement and contract value.

• Forecasting, managing, and updating pipeline activities using the CRM, maintaining the highest standard of CRM hygiene at all times.

• Conducting accurate weekly, monthly and quarterly forecasting.

• Investing in building relationships with key stakeholders through events and other networking opportunities, including representing Patchwork at events and conferences, applicable to territory and business needs.

• Forging close relationships with key internal stakeholders across the Revenue business area i.e., Marketing and the wider business i.e., Product and Client Operations.

• Completing sales training as required.

• Investing time in understanding current product capabilities and future roadmaps by tapping into knowledge across the business.

Requirements

Essential

• Previous experience selling and generating new business in SaaS environments, preferably with exposure to NHS, healthcare, or HealthTech industry, within SaaS products.

• Demonstrable experience selling to C-suite level stakeholders at an enterprise level.

• Proven background of carrying a quota of £600,000 or more, and closing transactions with ACV higher than £150,000.

• Proven background of managing both sales to new clients as well as up-selling and cross-selling to existing clients, including ability to identify these opportunities and convert them into revenue.

• Ability to work independently within your own territory, and share key knowledge with others.

• Excellent business partnering skills with both internal and external stakeholders, in particular executive level stakeholders.

• Experience with sales methodologies i.e., SPICED, MEDDIC and Challenger.

• Eagerness to work with multiple people and be a self-starter.

• Exceptional communication skills, equally at ease working autonomously or as part of a collaborative team.

• Prideful in attention to detail.

• Tech savvy and adaptable to new technologies and systems with a good understanding of good data hygiene; and familiarity with systems such as HubSpot or other CRMs is essential.

• Ability and passion to work in a fast-paced scale-up team environment, embracing its challenges and opportunities.

Nice to Have

• Experience in a tech start-up/scale-up.

• Established network of C-suite level stakeholders within the NHS (within HR and workforce leads).

• Experience or knowledge of the NHS, healthcare, or healthtech industry.

• Experience or knowledge of workforce applications.

Benefits, Perks & Remuneration

Salary: £60,000 +

• Hybrid and flexible workplace
• Cycle Scheme
• Tech Loan Scheme
• Employee Assistance Programme (Health Assured)
• Personal Learning & Development Budget
• Flexible income options via Wagestream
• Dog friendly London Hub
• Vibrant and fun London Hub with unlimited refreshments & games
• Access to co-working spaces across the UK

The Small Print

We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us.

Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.