IPSS Manager

Job Details

IPSS Manager – London

This role is with a well-established and highly regarded European intellectual property firm known for its integrated approach to IP protection and enforcement. The firm combines the expertise of attorneys and solicitors to provide clients with a full-service offering across the IP lifecycle.

The Opportunity:
An exciting opportunity has arisen for an experienced IP Support Services Manager to lead a key operational team within the firm. This position is responsible for the management, quality and continuous improvement of the IP Support Services (IPSS) department, working closely with senior leadership and team co-ordinators. The department covers core functions including EP validation, renewals and docketing across patents and trade marks.

Key Responsibilities:

• Lead and manage all aspects of the IPSS team, improving efficiency, reducing risk and enhancing service delivery
• Line management of team co-ordinators and specialists, including recruitment, training, performance and resource planning
• Oversee training and development across the department, supporting multi-skilling and succession planning
• Ensure performance against SLAs and monitor team compliance with internal processes and documentation
• Identify and implement process improvements to streamline workflows and minimise errors
• Act as an escalation point for service issues, managing resolution and identifying preventative actions
• Support leadership in reviewing and assessing external changes that may impact internal operations

Requirements:

• Experience managing an IP support function, ideally within an IP firm or similar professional services environment
• Strong knowledge of IP formalities; CIPA and/or CITMA certification is advantageous.
• Familiarity with IP portfolio management systems (preferably Inprotech) and document management platforms (ideally iManage)
• Proven leadership and team development skills in a hybrid working environment
• Strong communication abilities and a commitment to delivering excellent client service
• Experience managing projects and driving operational improvements across systems and processes

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