HR Officer SO1

Job Category : Human Resources

Location : ALEXANDRA HOUSE, London Borough of Haringey

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £127.94

Job Category : Human Resources

Location : ALEXANDRA HOUSE, London Borough of Haringey

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £127.94

1. Delivery of a high quality, accurate customer focussed HR Support service for all our
customer groups which are all delivered within or exceeding our Service Level Agreements.
2. Delivery of high quality, efficient HR Service customer query resolution aiming for first time
resolution and proactively suggesting updates to guidance materials to support ESS/MSS and
HR Self-Service.
3. Delivery of high quality, accurate HR Support administration service for all our customers
including current and past employees throughout their lifecycle of employment.
Maintain the integrity of all HR Data, data flow, processes and procedures
4. Delivery of accurate advice and guidance by ensuring up to date knowledge and
understanding of HR policies, practice notes and procedures.
5. Clear escalation and or handover of customer query ensuring customer and next team, are
fully briefed on requirements

Proactive review of common requests or issues to drive identification of future improvements
to guidance.

Knowledge, Qualifications, Skills and Experience Up to date HR knowledge and experience

Up to date knowledge of UK Regulatory, legislative, and local council requirements

HR Operations/HR Shared Service experience

Experience of HR Operations/HR Shared Service within local government

Excellent team work skills

Excellent customer service skills

Excellent communication skills in both verbal and written correspondence

Ability to work in a fast-paced environment with a desire to develop and deliver a first-class service

CIPD qualification and membership

Under the leadership of the HR Operations management team provide a professional, high quality, accurate customer focused HR Support Service to all our customer groups which is fully compliant with regulatory, legislative, HMRC and local council requirements. Providing excellent fully compliant employee lifecycle administrative support services. Working in partnership with the wider HR Team to support HR Transformation