Sales Team Administrator Apprentice

Summary

This role is an excellent starting point for anyone interested in sales, marketing, property, or administration. You’ll be working alongside a knowledgeable and supportive team who will help you develop strong administrative, customer service, and communication skills

Wage

£26,936 a year

London Living Wage hourly rate for candidates 18 and older

Training course

Business administrator (level 3)

Hours

35 hours per week. Monday to Friday 9am – 5pm office based but may need to be flexible to cover core office hours 8am to 6pm. Occasional Saturday and evenings (for which there is TOIL in the week).

35 hours a week

Start date

Monday 5 January 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Ensuring new leads and enquiries receive prompt response. Including sending out sales packs, booking viewings.
• Responding to inbound phone calls and emails.
• Making outbound calls to follow up on leads and enquiries.
• Assisting with the management of online portal property listings.
• Assisting with event planning, such as sales launches and exhibitions.
• Carrying out local market research on specific areas and sites.
• Occasional attendance on site and at launches and exhibitions.

Where you'll work

FIFTH FLOOR
CRYSTAL GATE
WORSHIP STREET
LONDON
EC2A 2AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEW CITY COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Level 3 Business Administrator Apprenticeship - (Standard).
• Skills, Knowledge and Behaviours.
• You will be given day release to attend New City College 1 day per week at the campus in Ardleigh Green Road, Hornchurch (RM11 2LL).

Requirements

Essential qualifications

GCSE in:

• English Language (grade 4 and Above or Equivalent)
• Maths (grade 4 and Above or Equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Team working
• Initiative