Customer Success Trainer - EMEA

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com .

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

About The Role & Team

Are you passionate about helping customers learn and adopt new tools?

Do you thrive in dynamic, creative environments?

Amplitude's Customer Education team is seeking a Technical Trainer / Customer Success Trainer to enable our customers to maximise the value of Amplitude's products. This role serves as Amplitude's primary training presence across the EMEA region. You'll join an impactful global team shaping the way customers achieve success and contribute directly to Amplitude's growth.

You will...

• Deliver engaging training sessions: Facilitate training in various formats—including live virtual sessions, in-person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams.
• Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
• Master Amplitude’s products: Develop deep expertise across Amplitude’s growing product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively.
• Leverage AI tools in your own training design and preparation workflows to increase efficiency, elevate content quality, and scale impact
• Collaborate globally: Partner with the global Education team to shape training content and share insights from live engagements.
• Support internal enablement: Provide product training for Amplitude team members as needed.
• Work cross-functionally: Partner with customer-facing teams and account stakeholders to ensure a seamless training experience.
• Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train-the-Trainer programs and consultative coaching).

You'll be a great addition to the team if you have:

• Experience in a Trainer, Customer Success Manager or other customer facing enablement role
• Strong experience working in the SaaS or AI space
• Fluent in English and French. Other European languages are a plus
• Exceptional live facilitation skills, with the ability to command a room and drive highly interactive, outcomes-focused sessions
• Demonstrated experience tailoring enablement based on discovery, not simply delivering standard content
• The ability to explain complex analytics and AI-driven concepts clearly to both technical and non-technical audiences
• A growth mindset and ownership mentality, with a proactive approach to improving both yourself and the team
• Willingness to travel across the EMEA region, with occasional global travel

 

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