Customer Supply Chain Executive

About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role
The Customer Supply Chain Executive is a junior role within the Customer Supply Chain team that works alongside the Customer Supply Chain planners and managers to liaise with our internal and external stakeholders, fulfil orders and maintain our service levels. The role involves reviewing orders in Microsoft Excel, processing them in our ERP system (Netsuite), working with the warehouse team to ensure on time delivery, and communicating with stakeholders so that everyone remains updated on progress. It can also involve using Netsuite and Excel to create and update reports and send updates and summaries to stakeholders.

As a Customer Supply Chain Executive you will

• Monitoring emails and other channels for orders and other queries
• Processing orders onto the system in line with standard procedures
• Resolving any issues with achieving required fulfilment or lead times
• Communicating with stakeholders
• Coordinating with 3rd party logistics
• Monitoring status of orders to ensure they are on track
• Running reports and publishing updates on group channels
• Prioritising workload and escalating any issues where needed
• Supporting the team with other adhoc tasks related to customer supply chain as required

About you

• Competent in Excel
• Experience in order processing or similar
• Able to learn new systems and processes quickly
• Good attention to detail and diligent in checking for errors
• Can communicate clearly and professionally with various stakeholders
• Desire to learn new skills and develop a career in supply chain

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your furry friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!