Senior Technical Account Manager

ABOUT CAPTIFY

Captify is the leading Search Intelligence Platform for the open web and the largest independent holder of first-party search data outside of the walled gardens, connecting the real-time searches from over 2 billion devices globally. Its Search Intelligence technology powers omnichannel programmatic advertising and real-time insights for the world’s biggest brands, such as Disney, Unilever, eBay, Mercedes-Benz, Microsoft, Nestlé, GSK, Uber, Mars, P&G, Sony and Toyota—without reliance on third-party cookies. Captify brings brands more customers, publishers greater yield and consumers the most relevant digital experiences.

OUR CULTURE AND VALUES

Here at Captify we are proud of our culture - It’s contagious. Pass it on.

Step inside any of our global offices and one thing that is blissfully obvious is that while we’re putting blood, sweat and tears into disrupting the Search game, we’re having a seriously good time doing it. We’ve travelled the world together, enjoyed Captify Festivals, parties and our famous events across every market. We always take time to stop to celebrate milestones and wins.

We champion diversity and inclusion. Our 'BeTheChange' programme and internal D&I Taskforce brings our teams together to challenge, learn and build a more equal Captify.

We live by our core values

• Building this together
• Give a shit
• Fail fast to succeed faster
• Unlimited potential

Find out more about our culture here:

OVERVIEW

The Technical Operations team sits at an intersection of almost all teams within Captify meaning that you would have an opportunity to see many different aspects of the business. TechOps support the activation of advertising campaigns for our client partners, and assist in resolving technical issues and providing guidance for technical set up to fulfil strategic long term goals. Within this team, you will get an opportunity to work with Sales, Client Strategy, Creative Studio and Activation teams on creative and campaign management across a variety of formats. You will become familiar with the industry leading 3rd parties technologies that Captify partners with and have the opportunity to work closely with our portfolio of advertising clients.

ABOUT YOU

This role would suit you if you are an experienced Ad-Ops Manager or Technical Account Manager who wants to continue to develop your skills and experience in technical topics across the Ad Tech industry. In addition you want to test those skills by explaining complicated topics to those without the same expertise, taking information and simplifying it for others to be able to action. Having a solid technical knowledge in Adservers and DSPs is therefore highly desirable.

You will be someone who enjoys diversity and variety, handling tickets/requests from teams and establishing priority is part of being a core support team. Confidence reading and troubleshooting HTML/Javascript code in order to resolve issues and errors with creative code will be required, as well as familiarity with any additional creative ad serving technology such as Celtra. You’ll be someone who loves problem solving, both individually and as part of a team; identifying issues and finding solutions and workarounds, being challenged on a regular basis comes with the role. You will also need to be someone who is comfortable taking client calls and joining client meetings to offer deep technical support.

KEY RESPONSIBILITIES

What you’ll be doing:

• Assist internal teams (sales, client strategy, account management, trading) and liaise with clients for troubleshooting, joining calls and hot desking in client offices in London.

• Support effective campaign launches across markets by QAing, trafficking, and auditing creatives on our DSPs.

• Provide technical support for PSI clients, including creative setup as needed.

• Maximise efficiency and productivity through ongoing process analysis and interdepartmental collaboration.

• Support internal teams with the delivery of product, data, and technological solutions, contributing to validation and scale rollout of new initiatives.

• Assist in hands-on support for general team deliverables as required by the business.

• Provide end to end troubleshooting support for campaign-related queries in our ticketing system(s), reducing discrepancies and resolving technical issues.

• Ownership of SLAs, OKRs and team buddy checks, supporting the Head of Technical Operations with monitoring and improvement

• Act as a point of contact for technical expertise across the business.

• Collaborate with TechOps team members to build out technical resources for internal and external use.

• Work on independent projects to improve processes, automation, and reduce discrepancies.

REQUIREMENTS

What you need to be successful:

• A high degree of technical competency and understanding of Digital Advertising

• Experience with DSPs, ad-servers, brand safety vendors, and the wider programmatic landscape and the ability to troubleshoot and diagnose technical issues

• Strong understanding of HTML, JavaScript, XML and JSON

• Full understanding of conversion funnels and web analytics, e.g. GA4, google tag manager implementation, website tracking

• Experience with various types of creatives, including 3rd party ad-servers and high-impact formats

• Comfortable in a client facing environment and providing ad-hoc support to clients as needed

• Ability to communicate complex product/tech language to commercial teams and clients

• Well-organised with strong time-management skills

• Strong interpersonal skills, operating with an “open doorâ€� attitude

• Highly analytical and numerate

• Rigorous attention to detail

• Thorough approach to problem-solving and research

• Resilient and energetic

• Strong sense of initiative and personal ownership

• Dedicated to attaining team and personal goals

• Highly competent with Excel

• Ability to work independently with limited input once objectives have been set

• Proven track record in establishing high levels of customer satisfaction

YOU WILL ENJOY

• Enjoy our flexible/core hours and home working as per company policy
• Work from any Captify office in the world - giving every employee the opportunity to experience life at Captify in another city
• A pet friendly office based in Covent Garden, London’s Media Hub!
• Time off to recharge - 25 days holidays + bank holidays + your birthday
• Giving something back to the community - Give A Day Away for volunteering
• We care about Wellbeing - from financial wellbeing, mental health first aiders, yoga, sports, meditation and so much more
• Access to Captify Academy - our bespoke learning and development platform
• Parent friendly policies
• The normal stuff; Pension, Cycle Scheme and Eyecare Vouchers 
• Beer, bubbles and non-alcoholic alternatives every Thursday and Friday at the Captify Bar
  

EQUAL OPPORTUNITIES

You are welcome at Captify for who you are, no matter where you come from, what you look like, or what your search history says about you. At Captify, equality is at the core of our culture and we are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. We don’t want you to fit in with our culture, we want you to add to our culture.

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