Key Account Manager

Parcelly is one of the leading technology companies in the logistics industry specialising in multi-vendor, multi-label parcel shop and micro-depot technology #FirstMile #LastMile #Logistics #Ecommerce

With more than 4,500 parcel shops (Parcelly stations) in over 180 cities, we have been ensuring several million successful parcel collections and returns in the UK, Ireland and Germany since 2014.

As a Key Account Manager , you will be the primary point of contact for a portfolio of strategic clients. You will join the final stage of the sales cycle to ensure a smooth handover and will take full ownership of the relationship from contract signature onward. Your role is to nurture and grow these accounts, ensuring exceptional service delivery, contract compliance, and continuous commercial success.

Key Responsibilities: 

• Act as the main point of contact for your assigned key accounts.
• Build and maintain strong, long-term client relationships.
• Drive client satisfaction by ensuring seamless onboarding, support, and performance delivery.
• Manage all aspects of account growth, including upselling, cross-selling, renewals, and strategic expansion.
• Serve as a trusted advisor, aligning Parcelly’s services with client objectives.
• Lead contract negotiations and renewals, focusing on profitability and mutual value.
• Collaborate cross-functionally with sales, marketing, operations, and finance teams to meet client needs and improve service delivery.
• Provide clients with insights, reporting, and recommendations based on data and market trends.
• Use CRM tools to maintain accurate records and manage pipeline activity.
• Identify and resolve escalations, acting as a key advocate for your clients internally.
• Contribute to the evolution of Parcelly’s platform through client feedback and market intelligence.
• Prepare presentations, reports, and data analysis to support strategic discussions and reviews.
• Represent Parcelly externally, positioning our value within the logistics and ecommerce landscape.
• Champion and implement growth strategies for your accounts in collaboration with leadership.

Requirements

• 3+ years’ experience in account management, commercial, or growth-focused roles.
• Proven ability to build and maintain strong relationships with clients across multiple channels, including face-to-face, phone, and email.
• Strong commercial acumen with a solid foundation in data analysis and reporting.
• Results-driven with a consistent track record of meeting or exceeding performance targets.
• Highly self-motivated , well-organised, and resourceful, with the ability to work independently.
• Demonstrated capacity to take initiative , solve problems under pressure, and persevere in challenging situations.

Benefits

• Parcelly offers a hybrid working model to make sure you enjoy both working in the office and remotely
• Modern facilities and top equipment
• The best serviced office spaces available (e.g. WeWork, Work.Life, Industrious)
• Share Option Program (Subject the T&C) & Pension contributions