Pensions Team Leader
- Leadership Impact: Shape and enhance a new team, bringing your expert Local Government Pension Scheme (LGPS) experience to deliver a comprehensive service.
- Professional Growth: Engage in continuous learning and development, staying abreast of the latest pension legislation.
- Collaborative Environment: Develop strong working relationships with administrators, employers, HR colleagues, and senior management.
- Diverse Responsibilities: From managing pension advisors to liaising with scheme employers, your role will be varied and impactful.
- Support the Pensions Manager in overseeing the Retained Pension Client Service, monitoring the pension administrator’s performance.
- Lead the Pension Advisors in administrative duties, ensuring accurate maintenance of scheme member records.
- Manage the customer service function for the in-house pension service, making sound decisions to enhance service delivery.
- Ensure employers meet their obligations regarding pension information provision.
- Oversee the accurate calculation and timely payment of retirement benefits, redundancy payments, and other pension-related transactions.
- Provide training and guidance to pension advisors, fostering a high standard of service.
- Passes in GCE/GCSE level (or equivalent) in Maths and English.
- Minimum of 3 years of defined benefit (DB) pensions administration experience.
- Proactive management of personal and team workloads, with the ability to prioritise effectively.
- Strong verbal communication skills, capable of handling sensitive situations with tact.
- Proficiency in Microsoft Office applications, particularly Word and Excel.
- Membership of PMI or IPPM, or relevant qualifications.
- 4 years of LGPS or DB administration experience, with some team supervision.
- Up-to-date knowledge of LGPS regulations and the ability to communicate these clearly to various audiences.
- Experience in providing training and advice on LGPS administration.
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