Manager - Operational Intelligence
Why Join Us?
At Enfuse, you’ll lead Operational Intelligence engagements that sit at the intersection of process, people, data, and technology, helping clients solve real problems through process excellence, automation, and intelligent operations. You’ll translate complex business challenges into practical, scalable solutions, overseeing work across process modelling, workflow automation, low-code platforms, and AI-enabled capabilities. As a Manager, you’ll take full ownership of delivery quality, pace, and outcomes, building trusted relationships with senior stakeholders, steering decision-making, and ensuring solutions deliver real value and adoption. Alongside client delivery, you’ll play a key role in developing our people and capability — coaching consultants, role-modelling best practice, and contributing to the growth and maturity of the Op-i practice.
About the Role
As a Manager – Operational Intelligence, you’ll be accountable for the end-to-end delivery of client engagements, leading teams and contributing to the growth of Enfuse’s Op-i capability.
You’ll work across process, technology, automation, and AI-enabled transformation, helping clients improve performance, decision-making, and ways of working. This role suits someone who enjoys operating at the intersection of people, process, and technology, and who is comfortable balancing client leadership with hands-on delivery oversight.
What You Will Be Doing
- Owning delivery quality, pace, and outcomes across complex client engagements
- Leading multiple workstreams, managing risks, dependencies, and stakeholder expectations
- Advising clients on Op-i strategy and solution direction, then leading delivery through to adoption
- Designing and overseeing process improvement, automation, and intelligent operations initiatives
- Building trusted relationships with senior stakeholders (Manager, Director, Exec level)
- Facilitating workshops, steering decision-making, and managing challenging conversations
- Line managing and developing Consultants and Senior Consultants
- Contributing to the growth of the Op-i capability through mentoring, knowledge sharing, and IP
- Supporting account growth and the shaping of new client opportunities
Requirements
What We're Looking For
We’re looking for someone who brings:
- 8+ years’ experience in management consulting or a comparable transformation-focused role
- Proven experience leading complex workstreams or full projects, with accountability for outcomes
- Strong client-facing experience, engaging senior stakeholders and navigating ambiguity
- A track record delivering process-led, digital, automation, or data-enabled transformation
- Experience managing and developing consultants on live engagements
- Exposure to the full delivery lifecycle, from problem definition through to implementation and adoption
- A strong understanding of how processes, people, data, and technology interact within operating models
You don’t need to be hands-on technical, but you must be able to lead, assure, and challenge delivery.
Desirable
- Sector experience in Travel & Transport, Retail & Hospitality, Public Sector, or Higher Education
- Exposure to tools such as Celonis, SAP Signavio, UiPath, Power Platform, Appian, n8n, or Copilot Studio
- Experience with AI-enabled operating models or orchestration frameworks
- Experience building internal toolkits, methodologies, or accelerators
Don’t have all the required skills?
Not to worry! We acknowledge not everyone will meet each and every single desired qualification. So, if you’re more or less qualified, and you feel really enthusiastic about the role and that you’re a great match, we’d love to hear from you!
Interview Process
- Stage 1 – Competency Interview
- Stage 2 – Case Study: A practical, delivery-focused case study and Behaviours Interview
- Stage 3 – Final Conversation: A discussion with a senior leader to explore role fit, culture, and growth potential.
Benefits
Competitive salary, travel allowance and discretionary annual bonus of up to 10%, subject to overall company performance and individual contribution.
Health & Wellbeing: Private medical healthcare, £40 monthly wellness allowance, gym membership discounts, and eye test vouchers.
Financial Perks: Competitive pension, company performance bonus, and travel allowance.
Time Off: 25 days holiday (plus public holidays), the option to buy 5 extra days, 1 company day off, and 1 volunteering day off.
Career Growth: In-house training, monthly 1:1 career path meetings, and support for professional certifications.
Recognition & Support: Employee assistance program, birthday gift, and themed care packages.
Social & Sustainability: Regular team meet-ups, social events, and sustainable company swag.
We have created a working environment where everyone can flourish!
Diversity, Equity, and Inclusion are core values at Enfuse. We don’t just advise our clients on these principles, we genuinely believe in their transformative benefits for society, our people, and our company. Diverse teams not only perform better, as countless studies have shown, but they also foster a happier and more inclusive workplace.
We are an equal opportunity employer and embrace diversity in all its forms. Our commitment is to create an environment where everyone can flourish and be their authentic selves at work.
If you require any support or assistance during the recruitment process, or if there are particular arrangements or reasonable adjustments that we can make, please contact us. We are here to ensure you feel fully supported every step of the way.
We're B Corp Certified
At Enfuse Group, we’re proud to be a B Corp certified consultancy. That means we hold ourselves to high standards of social and environmental impact, transparency and accountability. Not because we have to, but because it reflects who we are.
As we grow, we’re committed to doing so responsibly. Making decisions that balance purpose and performance, supporting our people and communities, and continually improving the way we operate. For us, sustainability isn’t a side initiative; it’s embedded in how we build our business and deliver for our clients.
Recommended Jobs
Corporate Tax Senior - London, City
Corporate Tax Senior - London, City This is an excellent opportunity to join one of the UK's most respected professional services firms. Our client are looking for an ambitious Corporate Tax Senio…
Trainee Recruitment Consultant
We are looking for experienced recruiters, trainees and graduates to join our high performing teams. With a market offering both nationwide and international coverage, it’s certainly an exciting time…
Property Manager
West London | £37,000–£40,000 (DOE) | Monday–Friday, 9am–5:30pm Are you a highly organised, experienced property professional who thrives on running a portfolio smoothly and building strong relati…
Senior Corporate Credit Analyst - Oil & Gas / Commodity Trade Finance
Senior Corporate Credit Analyst – Oil & Gas / Commodity Trade Finance My client is looking for an experienced Senior Credit Analyst with strong corporate banking expertise to join their London-bas…
School Caretaker - Late Shift, Ealing - 4pm to 10pm
Evening School Caretaker | Ealing | Immediate Start Role: School Caretaker (Evening Shift) Location: Ealing, West London Shift Pattern: 3:00pm/4:00pm – 9:00pm/10:00pm (Mon–Fri) + Saturday…
Trainee Lettings Consultant
Job Title: Trainee Lettings Consultant Location: Islington Brand : Portico Salary : OTE: of up to £28,000.00 per annum Hours: Monday to Fridays from 8:45am to 6pm. Please not…
Growth Marketer
Would you like to really make a difference? Would you like to apply your experience to a green technology startup that successfully won funding from Deborah Meaden on the BBC’s Dragons’ Den and is …
Treaty Client Manager (exposure to FAC!)
Opportunity: Client Manager – Treaty (plus exposure to FAC!) We are partnering with a leading re/insurance organization to recruit a Client Manager to join a dynamic team driving Treaty business…