Building Services Coordinator

Building Services Coordinator
Salary: £28,280 to £32,000
Contract: Fixed Term, 6-9 Months
Hours: Full-time, 35 hours per week, Monday to Friday
Location: Ealing/Hybrid
DBS: Basic

About Us
At A2Dominion, we believe in providing homes that people love to live in. With over 38,000 properties under our management across London and Southern England, we’re proud to create vibrant, sustainable communities that enhance the lives of our residents.

As a proud member of the G15, a group of London’s largest housing associations, we play an active role in tackling the housing crisis. We are now looking for a proactive and personable professional to join our Building Services team and make a real difference.

Role Overview
Are you a proactive and personable professional who enjoys making a real difference for customers? As our Building Services Coordinator, you'll be at the heart of our mission to provide safe, high-quality homes and will support our Mechanical & Electrical (M&E) services while providing an outstanding experience for residents, handling queries and issues with professionalism, empathy, and resilience.

This is a great opportunity for someone looking for a new challenge and career development, applying your organisational, data management and customer service skills to make a real difference at A2Dominion. Whether you are already part of the organisation or joining us from outside, we welcome your application. Experience in roles with direct customer contact and handling complaints will be especially valuable.

Key Responsibilities
Work alongside Contract Managers and Engineers to deliver effective contract management, compliance and repairs solutions
Prepare reports to enable Contract Managers to monitor the performance of our M&E Contractors, ensuring full compliance and governance with legislation and A2Dominion policies
Manage asset data, KPI’s and finance data and support the team to implement new systems
Manage the progress of repairs and provide support to each contract management team where required to ensure outstanding works are managed
Organise and attend meetings, and to prepare minutes and action points as required, including offsite meetings that occur outside of normal working hours
Manage resolution of complaints by providing the required information, monitoring the progress of repairs and communicating with customers
Manage work orders from raising the works to processing payments
Work collaboratively with internal teams to ensure that we provide the best possible service to our customers
Provide regular updates and reports to the Building Services Contract Manager on complaints, contractor performance and key issues

More About You
You'll be a natural communicator who remains calm, clear and professional even when under pressure. You'll have a positive approach, enjoy working as part of a team, and take ownership of your work.

Level 3 or 4 qualification in an M&E-related discipline or equivalent relevant experience is desirable. You’ll be willing to undertake relevant vocational study that leads to a professional qualification
You have a strong track record in delivering effective customer-focused services, ideally within an M&E maintenance or repair setting
You can produce accurate reports on performance, budgets, and KPIs, and are confident in managing and maintaining high quality, reliable data
You’re comfortable handing and monitoring complaints, keeping all stakeholders updated, and can manage challenging conversations with tact and resilience
You build and maintain productive relationships with colleagues, residents, and external partners, ensuring collaboration and trust
You are proficient in using databases and Microsoft Office, with strong Excel skills for analysing data, identifying risks, and presenting findings in both written and verbal formats. Experience with CRM, Total Mobile, and Repairs/Housing Management systems is desirable
An understanding of asset management principles and the impact of accurate data and robust stock condition on future investment is also desirable, as is knowledge of Building Regulations and compliance standards
A full UK driving licence and access to a car is desirable

Choosing Us is Easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:
25 days’ holiday (Plus Bank Holidays) rising to 28 days with 3 years service
Up to 8% contributory pension
Flexible working
Investment in your learning and development

We are a Disability Confident Employer and an inclusive organisation. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.

The role closes on 31st August 2025, we reserve the right to close this role upon appointment of the right candidate.