People Systems Lead

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog.

About the job

The Information Systems Department (ISD) mission is to provide solutions, tools, services, data insights and AI to Contentsquare, enabling employees to work effectively and efficiently. Following recent re-organization shifting Human Resource Information System management from People team to ISD, we are seeking a People Systems Lead. In this role you will lead system configuration, business process design, tier 2-3 maintenance, reporting and integration projects for our core Human Resources applications, especially Workday HCM. You will partner closely with People Business Process Owners, IT, Finance, Legal, Procurement, and cross-functional stakeholders globally to deliver scalable People solutions.

What you will do:

• Lead Workday HCM administration design, configuration and serve as primary subject matter expert for system optimization and security architecture across HCM modules.

• Design, configure, and continuously improve business processes to streamline People operations, enhance user experience, and enable sustainable growth. Build advanced workflows with dynamic approval routing, event-triggered notifications, exception handling, and conditional logic to support complex international requirements.

• Manage integrations with payroll providers, benefits, talent acquisition, learning system and third-party tools using EIB, connectors, and REST/SOAP APIs to ensure seamless data flow and maintain data integrity across systems.

• Partner with business teams in particular the People Team to translate business requirements into scalable technical solutions while enabling them on product management practices.

• Conduct technical analysis of releases, assess feature impacts, and perform non regression testing in sandbox environments.

• Implement security configurations including role-based access controls, domain security policies, user-based security assignments, and security group inheritance to enforce appropriate data access across complex organizational structures.

• Lead technical troubleshooting and root cause analysis.

• Drive external suppliers or software editors when relevant for system enhancements or issue troubleshooting while monitoring budget.

• Develop and maintain guides, integration documentation and system architecture diagrams to support knowledge transfer and system sustainability.

• Master the People software architecture and data flows around Workday HCM, considering limited ISD involvement on most other systems.

• Deploy ISD product and project methodology, get business team buy-in, and facilitate change management while working in Sprint mode with JIRA for changes and JSM for support (tier 2-3 support).

What you’ll need to succeed:

• You have 5+ years of experience in HRIS, especially in configuring and administering Workday HCM

• You have advanced proficiency with Workday business process framework, expert-level knowledge of Workday's data model, and a deep understanding of Workday security architecture

• You have experience with Workday integration tools including EIB template creation, core connector configuration, Web Services (SOAP/REST), and Workday Studio

• You are autonomous, proactive and you have excellent problem-solving skills, with the ability to challenge needs and prioritization in order to develop effective solutions.

• You have great communication and interpersonal skills, with the ability to collaborate effectively with multi-functional teams.

• You are a collaborative, forward-thinking team player balanced with the strategic clarity needed to prioritise effectively, and set clear expectations within resource constraints.

• You speak English fluently and ideally French.

• What would be a plus:

  • Workday certifications

  • Workday reporting skills including custom reports, advanced reports, matrix reports, composite reports, and conditional logic.

  • Experience in an international company

  • Experience with JIRA and JSM