Global Press Officer - London

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

We’re looking for a Global Press Officer to play a central role in protecting and strengthening Trustpilot’s corporate reputation at a time when trust, transparency and credibility matter more than ever.

In this role, you’ll sit at the heart of our global corporate communications team, helping to shape how Trustpilot shows up in the media and wider public conversation. You’ll run a fast-paced, international press office, support senior leader profiling, and deliver proactive campaigns that reinforce Truspilot’s role as a trusted, independent platform for consumers and businesses alike.

You’ll work closely with teams across legal, product, marketing and public affairs, and partner with PR colleagues in key markets including the UK, Germany, Italy, and the US to ensure our messaging is consistent, credible and clear. This is a brilliant opportunity for someone who thrives on complexity, enjoys balancing reactive and proactive work, and wants to grow their impact as part of an ambitious, collaborative and purpose-driven team.

What you’ll be doing:

You’ll help lead Trustpilot’s day-to-day corporate communications, ensuring we show up clearly, confidently and consistently in the media while building long-term trust in our brand.

• Run and coordinate a busy international press office, handling media enquiries across markets with confidence and judgement
• Build and maintain strong relationships with key journalists, acting as a trusted and responsive point of contact
• Deliver proactive corporate campaigns that strengthen Trustpilot’s reputation and support our long-term narrative
• Support profiling opportunities for senior leaders, including briefings, messaging and media engagement
• Help manage and improve Trustpilot’s Wikipedia presence, coordinating updates across languages where needed and working closely with internal stakeholders to ensure information is accurate, consistent and policy-compliant.
• Work closely with legal, product, marketing and public affairs teams to manage sensitive issues and key moments
• Partner with global PR teams to ensure alignment on messaging, positioning and tone across markets
• Track media coverage and sentiment, helping the team understand reputational trends and opportunities
• Contribute to major corporate storytelling moments, including Trustpilot’s annual Trust Report

Who you are:

• Proven experience working in a busy in house press office environment
• Confident handling complex or high-profile media enquiries with sound judgement and attention to detail
• An excellent communicator with strong writing skills and the ability to explain complex topics clearly and simply
• Comfortable working at pace and juggling multiple priorities across reactive and proactive work
• A collaborative mindset, with the ability to build trusted relationships across teams and geographies
• Curious, resilient and motivated to grow - you’re keen to develop your skills and help the wider team succeed
• Experience in tech, platforms or regulated environments is a plus
• Experience working with European media (particularly Denmark) and confidence managing sensitive reputational issues-in market
• Additional European language skills(especially Danish) are highly valued and will be used regularly in the role, but are not essential

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

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About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.