Lead AV & Events Engineer (Hiring Immediately)

Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Senior AV Event Technician to be a key part of our London team, representing proAV and working onsite at a leading Global Asset Management Company. One of many openings available at proAV who have over 500 team members globally, this position is based within our end user’s organisation who are continuously investing in state-of-the-art technologies, services and training This is an exciting opportunity for an exceptional, experienced Event and Production Lead to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Serve as the primary point of contact for the successful delivery of best-in-class high profile events within a managed service environment embedded into the client in-house events team. Collaborate closely with the client’s internal event and production services, whilst providing live event operation, engineering cohesion with the onsite proAV technical team. Act as the subject matter expert and key liaison for clients and event stakeholders during live events, presentations, and live broadcast productions. Deliver end-to-end live event support, ensuring the execution of pre-planned designs and implementations that consistently exceed client expectations. Possess advanced operational expertise in vision mixing, streaming technologies, digital audio consoles, recording systems, and unified communications platforms. Communicate effectively and confidently with senior stakeholders and cross-functional teams in high-pressure live event environments. Demonstrate a strong commitment to customer service, taking full ownership of all responsibilities and delivering consistently high standards of service. Produce comprehensive post-event reports, capturing statistics, performance metrics, and client feedback on a weekly and monthly basis in alignment with defined KPIs. Report key post-event data and insights to client stakeholders, identifying opportunities for continuous improvement and service enhancement. Maintain and develop strong client relationships through proactive communication and consistent service excellence. Responsible for technical support of all installed integrated systems. Serve as Level 2/3 technical support for the on-site team, responsible for triaging, diagnosing, and resolving complex AV faults, and implementing effective workarounds when necessary. Apply advanced AV troubleshooting across large scale AV systems including video signal processing, Audio DSP technologies, and TCP/IP devices. Ensure all incident tickets are accurately tracked in real-time, with timely updates provided to the client throughout the resolution process. Generate and distribute daily readiness reports for the on-site team, ensuring all AV equipment is tested, checked, and fully operational ahead of scheduled meetings and events. Develop and maintain comprehensive technical support documentation and standard operating procedures. Provide expert recommendations to enhance audience engagement and improve the overall event experience. Personnel skills: Proven experience in senior-level event ownership and end-to-end event delivery in high-profile environments. Advanced troubleshooting skills and technical expertise in AV systems integration engineering. Excellent verbal and written communication skills, with the ability to engage confidently with clients and senior stakeholders. Demonstrated ability to manage key stakeholder relationships and engage effectively with executive-level personnel. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply