E-commerce Assistant

This is a dynamic role suited to a highly organised and communicative individual who is passionate about e-commerce and delivering excellent customer service. The successful candidate will join a fast-growing, international company based in London and will support the day-to-day operation of the Sister Jane and Ghospell e-commerce platforms.

The main responsibilities for the role are:

• Support the e-commerce team with product launches, insuring accurate deployment of product information and visual merchandising ( sisterjane.com + ghospell.com ).

• Supervise 2 members of Customer Services Team, setting clear guidelines to ensure company standards are followed and the team operates effectively.

• Assist with updating website content, including homepage and landing pages, in line with the brands’ communication calendar.

• Support with weekly and monthly trade reporting.

• Operate CMS tools including, Shopify and connected apps.

• Monitor website performance and support continuous improvement across user journey, merchandising, product campaigns and seasonal sales.

• Communicate effectively and efficiently with couriers to resolve any issues.

• Provide help to E-Com Operations when required.

The ideal candidate profile:

• Previous experience or working knowledge of Shopify and e-commerce platforms.

• Previous customer service experience in fashion industry, in store or online.

• Familiarity with tools such as Google Analytics, Mailchimp, and paid media platforms is beneficial.

• Strong analytical and numerical skills; ability to summarise data and information clearly and efficiently.

• Commercial mindset to evaluate situations and come up with ideas for solving issues in line with the company guidelines and legal requirements.

• Well-organised and efficient with good time-management and prioritisation.

• A self-starter and motivated person, who can demonstrate initiative and can work independently when needed.

• A team player who likes to work in a very dynamic and international environment.

• Right to work in the UK.