Head of IT

About RIXO

Founded in 2015 by best friends Henrietta Rix and Orlagh McCloskey, RIXO was born from a love of vintage aesthetics, vibrant prints, and flattering silhouettes designed to make women feel like the best version of themselves. Rooted in a “buy now, wear forever” philosophy, we create timeless pieces that transcend trends, seasons, and age. With a loyal global community and a growing presence across retail and e-commerce, RIXO blends nostalgia with modernity — and this year, we're redefining the brand for the future.

Role Overview

You’ll be the no 1 person in IT and will hold ultimate responsibilities for all IT related systems. You will own and drive the IT strategy for new initiatives, change management, system integrations, and automation projects. This role will ensure that all new IT capabilities are scalable, well-integrated, and aligned with RIXO’s business growth objectives. You will serve as the bridge between business stakeholders and IT, ensuring the delivery of technology solutions that align with company goals, improve operational efficiency, and enhance the user experience. This role requires a strong technical background in system integrations, process automation, and IT change governance, as well as the ability to work cross-functionally to ensure technology effectively enables business objectives.

Key Responsibilities

• Work with leadership to define and maintain a strategic IT roadmap, ensuring all technology developments align with RIXO’s business growth. Responsible for owning and maintaining OKR’s for IT. Responsible for the total business IT budget including planning and cost management.

IT Change Management & Business Transformation

• Act as the IT lead on all major business change initiatives, ensuring new projects are technically sound and properly governed.
• Develop a structured IT change framework, ensuring system changes are planned, tested, and implemented smoothly.
• Work closely with business teams to understand pain points and develop IT-driven solutions that improve efficiency.

System Development, Integration & Automation

• Develop automated workflows to replace manual processes in stock reconciliation, order tracking, and returns processing.
• Own and optimise integrations between NetSuite, JDA, Celigo, Shopify Plus, and other platforms.
• Lead error handling improvements to reduce system failures and improve real-time monitoring of integrations.
• Work with third-party developers and vendors to enhance system connectivity and data accuracy.

Business Intelligence & Reporting Development

• Develop new management information reports, giving leadership better insights into inventory, order flow, and fulfilment KPIs.
• Implement real-time SLA monitoring dashboards for 3PL performance tracking.
• Work with Finance and Merchandising to ensure accurate forecasting, stock availability reporting, and demand planning tools.

Tech Stack Mapping & Documentation

• Own and maintain the documentation of RIXO’s tech stack, including integration architecture, system dependencies, and data flows.
• Ensure that all new integrations and system changes are properly documented, making future troubleshooting easier.
• Develop a technical knowledge base for internal teams and external developers.

IT Roadmap & Future-Proofing

• Work with leadership to define and maintain a strategic IT roadmap, ensuring all technology developments align with RIXO’s business growth.
• Identify emerging technologies that could improve operational efficiency and scalability.
• Lead system migrations, upgrades, and implementation of new platforms as the business expands.

Requirements:

• Proven experience in IT leadership , ideally as a Head of IT, IT Manager, or similar role, with a track record of delivering strategic initiatives, system integrations, and automation projects.
• Strong technical knowledge of e-commerce, and integration platforms — including hands-on experience with tools such as NetSuite, Celigo, and Shopify Plus.
• Demonstrated expertise in IT change management , business transformation, and developing structured change frameworks to support cross-functional initiatives.
• Advanced skills in process automation and data integration , with experience streamlining workflows such as stock reconciliation, order tracking, and returns processing.
• Strong business acumen and stakeholder management , with the ability to translate business needs into technical solutions and partner with teams across Finance, Merchandising, and Operations.
• Excellent documentation and system architecture skills , including the ability to map out tech stacks, integration flows, and maintain technical knowledge bases for internal and external use.