Sales Engineer
- Collaborate with Internal and External Stakeholders across time zones and geographies
- Manage resources for Sales Engineering Calls
- Ensure a quick turnaround in accommodating Sales Engineering Requests from our sales & partner organizations.
- Responsible for providing the sales team with the necessary technical expertise to enable them to sell our products.
- Identify enhancements and prioritize features and corresponding justification in collaboration with our Product Team.
- Provide consultative support to key internal/external stakeholders and become a key evangelist of the product.
- Perform Technical Discoveries with Partners and Customers as needed by sales and deliver feedback to Product Management Organization if necessary.
- Stay up-to-date with Product knowledge to be a Subject Matter Expert on our Products and capabilities
- Map customer requirements to our product offerings
- Accelerate opportunities through the funnel by providing solutions through the presales process.
- Help sell our solutions through compelling software demonstrations for partners, prospects, and clients.
- Deliver custom product demonstrations that focus on the customer's key business drivers.
- Support the sales effort by contributing to answering RFPs
- Acquire end-user feedback and product ideas for feedback on product development.
- Collaborate cross-functionally across sales, marketing, implementation, and product development- Share feedback & gather updates on the latest product/feature enhancements & releases.
- Architect solutions which address client and partner needs through the implementation of our payment gateway and acquiring services
- Maintain expertise in all ecommerce, in-person, and omnichannel payment and acquiring solutions
- Define and articulate technical best practices to clients and partners
- Partner with sales team to acquire new clients and up-sell / cross-sell existing clients
- Articulate and demonstrate how our solutions meet client and partner needs and requirements
- Provide technical expertise and guidance throughout the sales cycle to drive opportunities to close
- Engage with internal teams including Product Management, Product Development, Client Support and Marketing to relay market feedback and provide input into the design of new solutions
- Periodically Lead internal product training sessions to sales and client-facing teams
- Periodically participate as a subject matter expert at industry conferences, trade shows, client events and summits
- Participate in ongoing sales and technical process improvement initiatives within the company
- This list is not all-inclusive as additional duties may be assigned by the Department Head
- Confident speaker with ability to present, interact, and connect with executives, engineers and other technical contacts
- Natural ability to understand and articulate complex concepts in a clear and concise manner
- Must be a great team player
- Must be familiar with API Integrations including JSON Restful Web Services, et al
- Ability to develop and articulate client requirements and to architect technical solutions that satisfy those requirements
- Strong personal desire to improve and expand general technical and industry-related knowledge
- Strong knowledge of industry leading ecommerce payment solutions
- Excellent verbal and communication skills
- Excellent analytical and problem solving skills
- Excellent self-investigation, research, and troubleshooting skills
- 5+ years of technical experience, at least 3 of which are within the payment industry
- Strong experience in the technical aspects of ecommerce, mobile and/or POS
- Technical background or related discipline (or equivalent experience)
- Strong experience in learning and explaining integrations to payment systems, including navigating platform and card brand specifications
- Ability to travel up to 35% to meet with Client Prospects and/or Team Members
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