Housing Assistant (Hiring Immediately)

About Outward.

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.

Outward is proud to be an accredited Living Wage Employer . This means we are committed to paying the Real Living Wage – not just the government minimum or national living wage – to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly.

About the Role

We are looking for a proactive and passionate Housing Assistant to join our dedicated team providing housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short term services. We work with several registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.

As a Housing Assistant you will be expected to contribute to the efficient and effective administration of the Supported Housing Department and work closely with the Tenancy and Income Management Officers and the Housing Management Team to ensure that a comprehensive, sensitive and efficient housing management service is delivered to our tenants.

You will also work as part of the Housing team to ensure a seamless service is provided across the income, housing management and maintenance functions of the department including liaising effectively with internal departments, landlords, and external agencies in relation to Housing Management matters.

Requirements

As a Housing Assistant, you will:

• Provide direct tenant support and customer service.
• Handle inquiries in person, by phone, or by email in a courteous and professional manner.
• Maintain accurate tenant records, databases, and filing systems (both electronic and paper)
• Prepare correspondence, reports, and notices related to rent, repairs, and tenancy issues.
• Liaise with maintenance teams and contractors to report and follow up on repairs or maintenance requests.
• Ensure all housing records are up to date and comply with data protection and confidentiality policies.
• Support compliance with housing laws, tenancy regulations, and organizational policies.
• Promote tenant participation and feedback to improve housing services.

Requirements

Essential Criteria

· Efficient and effective administration of the Supported Housing Department

· Ensure a comprehensive, sensitive and efficient housing management service is delivered to our tenants

· Work closely with the Tenancy and Income Management Officers and the Housing Management Team

· Ensure a seamless service is provided across the income, housing management and maintenance functions

· Liaise effectively with internal departments, landlords, and external agencies in relation to Housing Management matters

· Strong interpersonal and communication skills (verbal and written)

· Empathy and patience, especially when dealing with tenants facing difficulties

· Problem-solving mind-set and a proactive attitude

· Organisational skills and attention to detail

· Resilience and ability to manage difficult or sensitive situations professionally

Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access

Right to Work in the UK. Please note: Outward will not provide visa sponsorship.

Desirable Criteria

· Experience in call handling

How to Apply

The above is not an exhaustive list of requirements for the role.

If you think you are who we are looking for, please submit a CV and statement detailing how you feel your experiences meets the requirements of the role by referring to the Job Responsibilities and the Person Specification.

There is no specific closing date for this advert. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It wo]]> <