Patient Pathway Co-ordinator

Job overview

The post holder will be expected to provide cross cover across the Administrative team as directed
by the Team leader on a day-to-day basis according to service need.
Patient administration underpins the patient journey and supports clinical teams in delivering high
quality patient care and can make a real difference to the patient experience. Effective and efficient
patient administration supports management through ensuring a high standard of data quality and
by making the best use of capacity and resources.
The post holder has responsibility for the provision of a professional comprehensive and efficient
administrative service, which is effectively delivered to all patients and members of the Department.
This will be through the delivery of a comprehensive administrative service to a specialty team. This
will involve providing a full administration service to the consultant team and taking responsibility for
managing the whole patient pathway in line with the Elective Access policy and Cancer waiting time
targets .

Main duties of the job

Administer all new referrals received via the E referral service, ensuring all are electronically
triaged by the appropriate clinical staff member and action as required.

Book new and follow-up outpatient and diagnostic appointments, ensuring that capacity is
proactively and efficiently used. This includes booking patients into the correct clinic to
ensure that they are seen by the most appropriate clinician.
 Reschedule outpatient appointments as a result of patients calling the service, in line with
the 18-week RTT / cancer / screening targets and agreed local processes in respect to patient
cancellations.
 Actively review patient DNAs, liaising with the appropriate clinical staff and
reschedule patient appointments in line with agreed local processes.
 As required, complete clinic cancellation forms and ensure appropriately authorised
(minimum 6 weeks' notice required) before processing the clinic cancellation on EPIC
and rescheduling of patient appointments.
 To be responsible for actively managing the OP PTL and Incomplete lists.
 Lead and take part in PTL meetings.
 Prepare information for MDT meetings.
 Responsible for booking of patient’s appointments, diagnostics and inpatient stays,
throughout their patient pathway.
 Report to the team leader any requests to cancel or reduce sessions with less than six weeks
notice and highlight any urgent referrals which get postponed as a result.

Working for our organisation

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

Provide primary administrative support to the consultants and clinicans, including booking
follow up appointments, correspondence support and other administrative duties as
required.

To have an excellent working knowledge of the 18 weeks referral to treatment (RTT)
rules / Cancer waiting targets / Screening wait times, as required for the job, and use
them in conjunction with the KCH Elective Access Policy to proactively manage all
patient pathways.

Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule
patient appointments in line with agreed local processes.

Management of clinical staff inboxes and flagging of high priority correspondence.

Input and access information on Epic as required.

Demonstrate high levels of customer care and be an ambassador for customer care
within the Trust.

Person specification

Qualification, knowlegde, Experience and Skills

Essential criteria

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Experience of working in a administrative environment.
• Excellent communication and interpersonal skills

Desirable criteria

• Prior experience in healthcare administration, medical office, or scheduling roles.
• Proficiency in Epic, Patient tracking lists and Work-queues.

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

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King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.