Data Analyst (Business object and NEC) (Band 6c)

Job Category : IT

Location : Sutton Gate, Sutton Housing Partnership

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £28.48

Sutton Housing Partnership manages social housing in Sutton. We aim to bring investment and improvements to homes across the borough. We are responsible for the day-to-day management of housing services to around 6,000 council tenants and 1,500 leaseholders. We are currently seeking a Data Analyst to join us in working together to deliver homes and communities where residents feel happy and secure.

This is an exciting opportunity to support SHP as we implement our Data Strategy and deliver a programme of ambitious projects, aimed at leveraging the insight that can be gained from data within the NEC Housing system.

The Data Analyst (hybrid working) will have an excellent knowledge of NEC Housing, or a similar housing management system, and will be adept in using Business Objects to build and edit reports. They will be able to work with the business to understand requirements and to adapt the existing suite of reports to address the business needs. The successful candidate will be forward thinking and able to provide data visualisation that can drive decision making, with a view to developing predictive data analytics in the longer term.

This role will involve extensive work within Business Objects to develop a suite of reports that is trusted and tailored to SHP’s delivery plan. The Data Analyst will also be able to review other tools to see if there are opportunities to effectively use Power BI or similar applications in the future. They will also work with users in the business to develop their reporting and data analysis skills to support SHP in developing this expertise across the business.

Key Responsibilities:

● Work to develop a suite of reports that can be relied upon to provide data that is trusted, timely and reliable

● Review SHP’s Business Objects account to provide assurance on key reports and archive those that are no longer needed

● Implement NEC’s Data Warehouse product and demonstrate how SHP can use this to gain strategic advantage

● Implement a change control process that enables colleagues to request new and amended reports ensuring that the business benefit justifies the resource required

● Design a governance framework to ensure that reports are trusted and provide assurance to colleagues at SHP and our partner organisations

● Review Business Objects against other data analysis tools and make a recommendation that brings the most benefit to SHP

● Support business users in identifying the reports needed for performance management, ensuring that these present value for money and that they focus on improving customer experience

● Promote predictive analytics and demonstrate how data can drive decision making

● Support the implementation of projects on the wider Data Strategy Programme

Key Outcomes:

● SHP has a trusted library of key reports that are used to inform decision making

● Business users are able to access reports that measure performance and make service improvements as a result

Skills & Experience

Essential:

● Experience of using Business Objects and NEC Housing in conjunction to build reports

● Proven experience of data manipulation and visualisation techniques

● Experience of implementing a data warehouse

● Business analysis skills and a proven record of delivering clear procedural documentation

● Understanding of Housing and the processes followed

● Excellent data analytics skills and the ability to present complex data in a way that can be easily understood by a non-technical audience

● Strong influencing skills to deliver effective change management

● Be able to demonstrate the following skills:

o Project Management/Organisation skills o Systems thinking

o Team and collaboration orientation

o Problem solving

o Performance driven

o Learning orientation

o Presentation skills

o Excellent written and oral communication

skills

● Experience and knowledge of social housing