CRM Manager
Job Description
Senior CRM Manager - Up to £60,000 pro rata/North London/Part Time
* This is a part time Senior CRM Manager role - they will consider 3 or 4 days per week.*
A luxury brand in North London is looking for a Senior CRM Manager to own and elevate every customer conversation. This is a standout opportunity to take the keys to CRM at a premium business, reporting directly into the Marketing Director with genuine influence over how customers are engaged, retained and brought back time and again.
What You'll Do
- Set the CRM vision and own a rolling campaign calendar built around commercial goals
- Design and refine automated, behaviour-triggered journeys that make every customer feel valued
- Lead segmentation and personalisation to drive engagement, loyalty and repeat revenue
- Own the CRM platform end to end, from data feeds and user access to the data model
- Manage external CRM and tech partners, holding them to high standards on delivery and value
- Strengthen data capture across every customer touchpoint and keep data quality sharp
- Turn performance data into clear insight and present recommendations to senior leaders
- Lead CRM projects from idea to launch and drive a culture of testing and learning
You'll Bring
- Proven experience leading CRM and email strategy and campaigns
- Strong hands-on platform expertise, with CDP experience a real plus
- A sharp eye for segmentation, personalisation and life cycle automation
*Rates depend on experience and client requirements
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