Regional D&T Leader
- Lead and manage digital and technology projects across the region, ensuring alignment with business goals and objectives.
- Collaborate with marketing and Technology departments to develop and implement digital strategies, including website development, CRM systems, and mobile applications.
- Collaborate with Operations and Technology departments to develop and implement restaurant technologies strategies facilitating the life of our employees through POS, KMS, DMS etc…
- Oversee the implementation and optimization of digital tools and platforms, such as e-commerce solutions and CRM/Loyalty solutions.
- Support the market in their data architecture strategy to ensure they can leverage quickly any new AI technology.
- Monitor and analyze digital performance metrics, providing regular updates and insights to senior management.
- Support the team to get the right tools to easily access performance reports.
- Drive digital innovation and continuous improvement by staying up-to-date with industry trends and best practices.
- Manage relationships with external vendors and partners to ensure successful project delivery.
- Evaluate new vendors allowing our franchisee to scale easily and in a cost efficient way their overall tech stack
- Provide leadership and guidance to regional marketing, digital, operations and technology teams, fostering a culture of collaboration and excellence.
- Ensure compliance with data privacy regulations and address any technical challenges or issues that arise.
- Build awareness across the business and franchise community on technology projects, and technology enablement of other projects initiatives, which includes but is not limited to awareness on Technology strategy, projects and integration with the business’ objectives.
- Ensuring Franchise partners and key vendors have the resources and know-how to successfully execute and deliver within their teams.
- Build and entertain digital and technology community in Europe.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in a digital and technology leadership role, preferably within a regional or multinational organization.
- Experience in direct to consumer business
- Strong understanding of digital marketing, e-commerce, and CRM systems.
- Excellent project management skills, with the ability to manage multiple projects simultaneously.
- Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Experience working with external vendors and managing vendor relationships.
- Knowledge of data privacy regulations and best practices.
- Experience with Google Analytics, CRM/Loyalty programs, and e-commerce platforms.
- Experience in restaurant technologies including POS, KMS, DMS
- Familiarity with digital performance metrics and reporting tools.
- Ability to drive digital innovation and continuous improvement.
- Strong leadership and team management skills.
- Relationship-building skills – and ability to gain influence with key stakeholders (such as franchisees) in order to drive data-driven decisions.
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