Shack Manager

At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!), with more on the way. It's an exciting time to join an ambitious business.

We have a full time Shack Manager role in our new Islington Shack, creating an amazing customer experience for all our Loaf visitors.

The Job

• Responsible for recruitment and onboarding for your Shack
• Line management, training and development for Shack Team Leaders in all areas of their role
• Make sure you and your team have amazing, up to date product knowledge to give our customers the confidence to make informed decisions
• Listen to customer feedback as well as suggestions from the rest of your Shack team and implement improvements where possible
• Build relationships with the wider business
• Review daily/weekly sales targets and reports and how your Shack is performing against these. Implement improvements to optimise sales and identify areas for growth
• Understand order processes and make sure orders are placed within guidelines
• Prepare rotas to ensure staffing requirements are met, within budget
• Understand and adhere to the Shack standards training, including making sure all our displays are in line with VM guidelines
• Act as a keyholder for the Shack, including training in First Aid and Fire Marshalling
• Responsible for full Shack oversight and following all H&S policy compliance, management and reporting
• Provide cover to other Shacks as necessary

We're looking for...

• Previous experience within a customer service role, ideally within furniture, homewares or fashion - something where you've had the chance to offer customers advice and an honest opinion
• Previous experience in a retail store management role, including experience in recruitment, developing teams and managing the employee lifecycle
• Problem solving
• Really strong numeracy skills with previous experience of managing budgets
• First class communication and listening skills
• The ability to work independently and show initiative
• Excellent attention to detail

And what about you? You'll need to be warm and friendly, curious, and able to deliver the knowledgeable and professional experience we offer all our lovely Loaf customers.

Some of our benefits:

• 33 days holiday, increasing by 1 day each year for 3 years
• Enhanced family leave policy
• Staff and friends and family discount scheme
• Healthcare cash plan
• EAP programme
• Shopping discounts
• Cycle to work scheme
• Half a day for Christmas shopping
• Life Assurance - 4 times annual salary

What's it like working at Loaf?

We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we're always striving for better, more efficient ways to deliver to the highest standard.

As a business, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.

We'd love you to join us on our journey.

Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to you to organise a face to face interview in Nuneaton in the first instance.