Subscription Operations Analyst

Subscriptions Operations Analyst (up to £40,000)

At Immediate, we’re home to some of the biggest and most loved consumer brands in the UK, including Radio Times, Good Food and Gardeners World. Our trusted, quality content reaches millions of people a month across digital, print, video, podcasts, apps and live events. 

We’re the destination for people looking to get more from the things they love. We help inspire them; deepening their knowledge, skills and fuelling their passions, to enjoy more of what life has to offer. 

Whether it’s the big things, or the little things; from reaching fitness goals to savouring good food, cultivating outdoor, or indoor, spaces, or enjoying the latest TV sensation with loved ones – we help bring our audience's joy! 

About the role

This newly created position of a Subscriptions Operations Analyst represents a pivotal step in our strategic transformation, reflecting a renewed focus on managing and scaling our subscription business across both print and digital platforms. As we bring more of our subscription operations in-house and advance our digital capabilities, this role is central to supporting that evolution. 

The Subscriptions Operations Analyst will form part of the Marketing and Customer Data team and be responsible for maintaining the accuracy and integrity of subscription data, supporting key financial processes, delivering ongoing platform support and enabling data-driven decisions throughout the subscription lifecycle. 

As one of four Subscription Operations roles, you will serve as a key liaison for our Immediate Subscription and Revenue Recognition platforms, supporting stakeholders across Finance, Customer Service, Data & Analytics, and Distribution. You will be responsible for diagnosing and resolving errors and will support essential subscription management workflows - ensuring the smooth execution of billing and month-end financial processes. 

As a Subscriptions Operations Analyst, you will;

• Take the lead role in managing Immediate’s Subscription and Revenue recognition platforms - Zuora Billing and Zuora Revenue: 

• Act as the functional expert – influence platform configuration, workflow design, data quality, and issue resolution. 

• Make recommendations to improve subscription processes to enhance operational efficiency, reduce complexities, and support scalable growth.

• Ensure seamless integration with other internal systems and third-party tools. 

• Provide day-to-day support for Finance and Subscription Operations teams:

• Conduct data analysis, troubleshoot issues, and develop custom reports to support business needs. 

• Respond to and manage specialised subscription data requests, particularly where platform expertise is required. 

• Execute data ingestion, extraction and transformation activities 

• Partner with the Finance team to reconcile billing and revenue data: 

• Support month-end processes, including validation and audit of subscription and revenue data. 

• Contribute to the design and execution of pricing and billing workflows to align with business strategy. 

• Support onboarding and enablement of teams onto the Zuora platform, ensuring user adoption and process adherence: 

• Lead onboarding and training for internal teams on Zuora systems. 

• Collaborate with cross-functional teams and influence enhancements to workflows to ensure compliance with internal controls. 

• Maintain clear and comprehensive documentation of processes, workflows, and configurations.

Requirements

• Experience in subscription operations, preferably in media, publishing, or a recurring revenue business. 

• Experience working with subscription management systems or other ERPs and a strong understanding of print and digital subscription workflows. Zuora Billing and/or Zuora Revenue experience is particularly advantageous. 

• Understanding of financial operations and reporting and experience collaborating with finance teams, financial services or regulated entities. 

• Excellent attention to detail with the ability to think analytically and work methodically in a high performing team. 

• Great problem-solving skills, with an enquiring mind. 

• Strong organisational and project management skills, with the ability to manage multiple priorities effectively. 

• Excellent interpersonal skills and the ability to build strong relationships with stakeholders at all levels. 

• Experience with ticket management and work management tools 

Benefits

• A relaxed working environment with regular socials including a summer festival
• Immediate Community webinars, well-being initiatives and Mental Health First aiders
• 25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and New Year’s which are in addition to your annual entitlement
• Tailored training and development through our Love Learning platform
• A progressive and transparent culture with clear career progression
• Flexible / hybrid working plus early finish Fridays
• Cycle to work scheme
• Enhanced Family Policies including paternity, adoption and surrogacy leave. We also provide a pregnancy loss, fertility, and carers policy
• Competitive pension plans and Life Assurance
• A newly renovated modern office with lots of collaborative spaces

At Immediate, we pride ourselves on our open, collaborative, and dynamic culture that empowers our people to thrive and give their best. We care deeply about our people, environment, and impact. Our active Diversity & Inclusion network, comprehensive well-being programs, and clear sustainability strategies reflect this commitment.

People are at the heart of our business and creating a diverse and inclusive working environment is extremely important to us. Immediate is an equal opportunities employer. We’ll never treat anyone less favourably because of their sex, gender reassignment, pregnancy and maternity, marital/civil partnerships, sexual orientation, race, nationality, ethnic origin, age, religion or belief or disability. We’re also committed to supporting applications from those who are returning to work following a career break, maternity leave or caring responsibilities.

Immediate is a place where you can grow, be supported, and make a difference.