Customer Solutions Engineer

About ITRS

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of Role

ITRS are looking for an experienced Customer Solutions Engineer for the team. You will help accelerate our sales initiatives.

Reporting to our Global Head of Customer Engineering as part of the Customer Solutions and Success team, you will live and work in the world between Sales, Marketing, Product and Engineering to help our Sales Executives meet annual sales targets. You will provide technical presentations and product demonstrations to prospective clients, leading technical workshops to help define requirements and implementing our solutions as part of Proof of Concepts.

As a Customer Solutions Engineer, you will:

• Achieve detailed understanding of all our products and technologies.
• lead presentations, demonstrations and conversations with CXO-level and VP-level audiences within major enterprise accounts and prospects.
• Understand our client requirements, analyse and translate them into a practical solution.
• Assist the sales team throughout the entire sales cycle as a product and technology expert.
• Execute Proof of Concept to obtain client confidence and acceptance. Coordinate logistics across all partners.
• Provide professional responses to customer RFPs / RFIs.
• Position the technology against competitive offerings.
• Represent the products, company values and brand to customers and at field events such as conferences, seminars.
• Suggest creative alternatives to address or overcome technical challenges encountered in the sales case.
• Conduct Technical Account Management (TAM) activities for the key accounts.
• Travel regionally for client meetings, marketing events, proof of concepts.

Requirements

• 3+ years of working experience as a Customer Solutions, Pre-Sales or Sales Engineering role.
• 1+ years of working experience in Application Performance Management (APM) and AIOps.
• Experience using or administering an APM tool like ITRS Geneos, ITRS OP5 Monitor, AppDynamics, Dynatrace or Nagios.
• Knowledge and experiences in Capacity Management, Digital Experience Monitoring, ELK, Cloud or Microservices domains will be an advantage.
• Experience in application support in Financial Market will be an advantage.
• Linux and Windows Administration knowledge or experience to perform software installations and technical issue troubleshooting.
• Programming and scripting experience i.e. Shell script, Python, Java.
• Basic network knowledge.
• Basic database knowledge and query languages.
• Well-spoken and business fluency in English. Speaking Mandarin and other Asian languages will be a benefit.

Benefits

• Health Insurance and Dental Health Cover for you and your dependants
• Employee Assistance Programme
• Pension
• Flexible Hybrid Working
• Enhanced Parental Leave
• Travel Insurance
• Life Assurance
• Income Protection

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.