Head of eCommerce

At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life.

Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business.

We are looking for a Head of eCommerce to join us at Joseph Joseph. Reporting to the eCommerce Director, this role will oversee the day-to-day management of the ecommerce team, ensuring the effective execution of sales and promotional activities, working closely with other departments to enhance the customer experience and maximise conversion rates.

What you will be doing:

• Develop and implement the overall ecommerce trading strategy to achieve sales, profit and growth targets.
• Manage online pricing strategies, product launches, promotional campaigns and seasonal offers to drive performance
• Provide regular reporting and insight to senior management on trading & KPI performance, highlighting opportunities & risks.
• Working with the eCommerce director, set weekly & monthly revenue targets aligned with annual net revenue targets.
• Create & own the trading calendar, ensuring promotional and trading plan is sufficient to meet revenue targets
• Optimise the online customer experience working with the design and development teams to enhance navigation, search and the checkout experience.
• Develop a comprehensive experimentation & personalisation program to improve conversion rate
• Drive AOV
• Work with demand planning to develop an effective inventory forecast and with logistics to ensure timely customer delivery
• Lead a team of 2, develop the ecommerce team, fostering a high-performance culture

What we need from you:

• Proven experience in a senior ecommerce trading role, preferably in a fast-paced retail organisation
• Strong commercial acumen with a deep understanding of online sales strategies, merchandising, and promotional mechanics
• Proficient in ecommerce platforms (Shopify essential), web analytics tools (e.g., Google Analytics), and reporting tools.
• Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions.
• Strong knowledge of UX/UI principles and A/b testing methodologies
• Excellent leadership, communication, and stakeholder management skills.
• Ability to work collaboratively across departments and influence cross-functional teams.

What you’ll get from us:

• Competitive salary and holiday allowance
• Company performance related bonus
• A pension contribution
• An exclusive staff discount
• 24/7 healthcare appointment support
• Hybrid working – 3 days in office & 2 days from home and flex start/finish times
• External private employee wellbeing support
• Access to Perkbox
• Volunteer days
• Team Recognition scheme
• Training and Development
• Holiday carry-over scheme
• Season-ticket travel loan
• Cycle to work scheme
• Parental Leave support
• Holiday trading (buy/sell) and extra holiday days for long service