Senior Product Manager - B2B SAAS

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

We are looking for a product leader who is passionate about applying technology to solve complex customer problems and has expertise designing worldclass B2B SaaS experiences. As the Senior Product Manager you will lead product strategy & customer design to launch the Ascend Studio, an AI-first fraud and credit risk management experience. You will work in a matrixed organisation where you need to navigate across multiple product portfolios. Experience leading large-scale global software launches will be an asset.

This is a hybrid London-based role reporting to the Product VP for Ascend Platform.

Primary Responsibilities

• Lead the end-to-end Ascend Studio customer experience
• Develop a strategic vision for AI enabled workflow, strategy and insights across credit and identity and fraud use cases
• Coordinate with multiple partner product teams to guide agreement around a common backlog
• Collaborate with regional product leaders to ensure prioritization understanding across the global portfolio
• Lead client-centered research in partnership with UX and our regional product, marketing and sales teams to establish a customer driven insights that shape the global roadmap
• Use data and analytics to inform product strategies and measure success
• Manage the product roadmap and ensure successful releases
• Be a product advocate across the broader Experian organization
• Build a comprehensive market landscape perspective
• Provide leadership across the broader Identity and Fraud portfolio in both the roadmap planning and Go-To-Market process to lead client impact

Qualifications

• Strong product management expertise gained from developing enterprise level SAAS solutions
• Experience creating strong user experiences and customer journeys.
• Strategic expertise – someone who can create a vision for their team and other partners
• Experience leading a small team.
• Knowledge of the fraud and ID verification and Credit Risk Decisioning markets – familiarity with important players, use cases, trends, and at least a basic understanding of digital data collection
• Client-centric mindset – desire to understand voice of the customer and see things from their perspective, then challenge the status quo to solve their problems
• Experience communicating complex technical concepts to a variety of audiences in a simple manner and be comfortable presenting to senior leadership and clients
• Experience delivering AI-driven products desirable.

Additional Information

Benefits package includes:

• Flexible work environment, working hybrid or in the office if you prefer.
• Great compensation package and discretionary bonus plan
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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