Commercial Operations Manager

Who we are:

At TrueLayer, we’re building the future of payments. We’re on a mission to take on outdated payment methods with a solution designed for today’s online, on-demand economy. By removing friction at the heart of commerce — the payment — we’re making it faster, safer, and smarter for everyone.

To date, we’ve raised $300 million from world-renowned investors including Stripe, Tiger Global, Addition, and Tencent. With offices in London, Milan, and Dublin, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway. But this is just the beginning.

We’re reimagining how the world pays, invests, shops, and saves. We’re transforming payments for industries like e-Commerce and iGaming, redefining what’s possible with technology and innovation. Now, we’re looking for people who are ready to help us build a brand that changes an industry.

Description

The Commercial organisation at TrueLayer comprises Business Development, Sales, Integration Sales, Customer Success, Client Underwriting, Client Operations. and Commercial Operations. Our overall goal is to ensure revenue growth for TrueLayer’s products and services.

Commercial Operations is the enabling team committed to innovating ways to create seamless operations across our revenue functions (typically known as Revenue Operations). We are seeking a Commercial Operations Manager committed to pushing the boundaries, thinking creatively, and working fast to achieve the highest standards of delivery.

As a Commercial Ops Manager, you will:

• Drive the effective utilisation of HubSpot CRM, developing dashboards, data models, and forecasting capabilities, and implementing automation and workflows to optimise commercial processes.
• Monitor and report on key commercial metrics, KPIs, and data hygiene, continuously identifying and implementing process improvements.
• Identify trends and provide data-driven recommendations that inform commercial strategy and product development, including leading the quarterly and annual forecasting and target-setting processes for Commercial teams, ensuring alignment with company strategic objectives.
• Design, build, and optimize automations for customer management systems, proactively identifying and integrating new tools and technologies to enhance data quality, analysis, and visualization.
• Lead projects to improve the customer onboarding journey, managing the identification and implementation of best practices and methodologies, and driving the integration of continuous process improvement across relevant teams.
• Operationalize our global Commercial strategy, ensuring effective execution and embedding across commercial teams.
• Cultivate strong, collaborative relationships with internal TrueLayer teams to support shared operational priorities.
• Lead targeted research and ad-hoc projects to inform Go-to-Market (GTM) strategies and address critical commercial challenges.

We would like this role to also have an AI focus, which may include the following:

• Assist in auditing and mapping existing Commercial processes to help identify and prioritize opportunities for automation and AI integration.
• Support cross-functional teams, including data, engineering, and product managers, in developing and implementing AI solutions that deliver tangible value.
• Help embed AI tools into reporting, campaign management, and performance optimization to enable smarter, faster decision-making.
• Contribute to initiatives that encourage teams to experiment with emerging technologies, assisting with pilot programs and brainstorming workshops.
• Support internal AI education programs, and help share practical applications, insights, and updates across the company.
• You'll also contribute to discussions around the long-term vision for AI at TrueLayer, learning from and supporting leadership's strategic direction.

About You:

• Proven experience in Revenue Operations or similar analytical/consulting roles, ideally within a fast-paced Fintech or payments environment.
• Advanced proficiency in data manipulation and analysis using Google Sheets or Excel.
• Exceptional analytical, reporting, and problem-solving skills, with a keen ability to synthesise complex data into actionable insights and overarching themes, especially for purposes of forecasting and target-setting.
• Demonstrated project management and communication expertise, enabling effective collaboration with diverse stakeholders across all organizational levels and cultures.
• Highly results-oriented and proactive, thriving in ambiguous environments and capable of driving initiatives forward independently with incomplete information.
• Adept at managing multiple tasks and conflicting priorities simultaneously, consistently delivering high-quality results under tight deadlines.

Requirements

What we need from you:

• At least 2 years of experience in a Commercial (Sales, CSM, etc), Operations, data analysis, or work as a business analyst, consultant or similar role
• Intermediate to advanced proficiency in Google Sheets or Excel
• Established analytical, reporting and problem-solving skills
• Ability to identify and summarise themes across complex data sets
• Highly collaborative with exceptional people skills to manage many and varied stakeholders - able to work effectively with diverse audiences, management levels, cultures, and personalities
• Ability to be productive with minimal supervision. Must be reliable, results-oriented, proactive and able to move forward and execute at speed
• Ability to handle multiple tasks simultaneously and manage conflicting priorities effectively

We would be particularly excited if you have:

• Experience in a FinTech and/or fast-growing payments company
• Experience with HubSpot, QuickSight, InsightSquared

Don’t meet all the requirements?

Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement. At Truelayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we’d still love to hear from you!

Benefits

What you can expect from us:

• Meaningful equity in the company ?
• Flexible hours and hybrid working — work from home ? and our incredible offices in London ??Milan ?? and Dublin ?? (50%/50%)
• Need to collect the kids from childcare? Love a workout in the gym first thing? No worries, we trust you to do your best work within our hybrid framework ?
• A one-off remote-working budget to help you set up your home office ?
• 24 days holiday as standard ✈️ with flexible bank holidays, so you can take those days whenever you like ?
• 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) ?️
• 2 volunteering days to support causes important to you
• 90 day ‘work from abroad’ policy ?‍?☀️
• Generous parental leave, above and beyond statutory requirements and with no minimum tenure ?
• Competitive pension contribution at 4% & 4% ?
• Private health insurance from the day you start ?‍⚕️
• Membership of mental wellbeing platform Spill and premium Calm subscription
• A £1000 budget to spend on learning & development each year ?
• Free lunch from Just Eat ? (If you choose to work from the office on Tuesdays, Wednesdays and Thursdays)

At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If you’d like to discuss alternative working patterns, please let us know.

We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process. So if you need us to make any adjustments to suit your individual needs please let us know - we’ll be happy to support you.