Talent & Performance Partner

Are you passionate about helping people grow and thrive? Join us as a Talent & Performance Partner and play a central role in shaping the development of our leaders and colleagues across Capita Public Service (CPS).

In this role, you’ll drive key performance and talent initiatives, support succession planning, and bring our Performance & Development programmes to life — helping build a confident, capable and engaged workforce.

If you enjoy facilitating meaningful conversations, designing impactful learning experiences, and influencing how talent is nurtured across a division, this is your chance to make a real difference.

This role is primarily home‑based, with some travel to Capita sites and events when needed.

Job title:

Talent & Performance Partner

Job Description:

What you’ll be doing:

• Deliver the Divisional Talent Strategy across Capita Public Service (CPS), partnering with the People Team and business leaders to identify, assess and develop talent, with a strong emphasis on diversity, equity and inclusion.

• Embed a high‑performance culture by driving Capita’s Performance Management framework, including Quarterly Progress Check‑Ins, Objective Setting and End‑of‑Year Reviews.

• Collaborate closely with Talent Acquisition to proactively identify internal mobility opportunities for high‑potential colleagues and support effective succession planning.

• Champion professional development by promoting and driving engagement with apprenticeships, and supporting Emerging Talent and Early Careers programmes where required.

• Increase capability across the division by supporting engagement with the Capita Management & Leadership Academy and the Data, Technology & AI Academy, including facilitating workshops where appropriate.

• Design and deliver learning interventions tailored to CPS-specific needs, ensuring content is impactful, inclusive and evaluated effectively to drive continuous improvement.

• Provide clear, high-quality data insights on talent, performance and development, using analytics to support decision-making across CPS.

• Maintain and continuously improve the CPS Talent Hub, ensuring it remains a valuable, user-friendly resource that supports colleague development.

• Support divisional Talent Events and Conferences, including preparation, facilitation and post‑event follow‑up.

• Act as an engaged and collaborative member of the CPS People Team, contributing to divisional People priorities and wider cultural initiatives.

What we’re looking for:

Essential

• Experience delivering talent management processes, including talent assessment, high‑potential identification and succession planning, ideally within a large or complex organisation.

• Strong understanding of core talent practices, including performance management, talent reviews, succession frameworks and development planning.

• Proven ability to design and deliver learning and development interventions, with particular confidence in virtual facilitation.

• Highly confident facilitator, able to deliver engaging virtual and face‑to‑face workshops, leadership development sessions and large‑audience presentations.

• Excellent communication and influencing skills, able to explain processes clearly, facilitate meaningful conversations, and constructively challenge thinking.

• High proficiency in Excel, with the ability to handle and interpret complex datasets.

• Strong analytical skills, with the ability to draw out meaningful insights and present data in a clear, compelling way to support strategic decision‑making.

• Collaborative and people‑focused, with a strong commitment to diversity, inclusion and equitable development.

• Hands‑on, delivery‑focused approach, able to roll up your sleeves and support colleagues and leaders directly.

• Adaptable across different audiences, from all‑colleague groups to managers and divisional leaders, adjusting communication and facilitation style as needed.

• Continuous improvement mindset, bringing positivity, curiosity and a commitment to evolving processes and outcomes.

Desirable

• Experience supporting or managing apprenticeship programmes for existing colleagues or early‑career talent.

• Understanding or experience of strategic workforce planning and/or organisational design.

• Experience working with third‑party suppliers or training providers.

• Familiarity with Capita Academy programmes or other large‑scale leadership development frameworks.

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.

We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.

A publicly listed business with adjusted revenue of £2.6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Location:

London

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent