Product Owner - Mobile App - London

Company description

Location: London (hybrid working 3 office days per week)

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Employment Type: Permanent, full time

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Additional Benefits: Annual Bonus

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Think the AA is just about roadside assistance? Think again.

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For over a century, we\\\'ve been evolving and adapting. Today, as the nation\\\'s leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Product Owner – Mobile App means you\\\'ll play a crucial role in our success and be part of this exciting motoring journey.

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Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

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#LI-Hybrid

This is the job

Join our growing Mobile App & Engagement product team to shape, deliver, and optimise Mobile App features and propositions for the AA’s 3.3 million app users. We have multi-year investment to develop our core mobile app, and we are looking for an experienced Product Owner to shape the roadmap and deliver exceptional app experiences, propositions, and features.

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The mobile app is central to our Chief Digital Office strategy to drive more engagement from AA members, deepen their relationships with us, and increase self-serve across our base. You will play a critical role in ensuring alignment between business stakeholders and delivering meaningful change to customers and the business.

What will I be doing?

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• Support the Senior Product Manager in developing priorities and backlog in line with business priorities, making trade-offs, and ensuring the delivery team understands the backlog of work.
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• Work with multi-disciplined Feature teams to shape, deliver, and optimise new features on time and within budget.
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• Communicate effectively with stakeholders to keep them engaged and informed of progress, including organising and leading internal demos, retrospectives, backlog grooming, and refinement sessions.
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• Use data and customer feedback to inform direction and leverage analytics to measure the efficiency of both user-facing features and platform performance.
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• Act as a primary point of contact for the product area, bridging the gap between customer, business, and digital delivery teams.
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• Drive adoption of the AA app and relevant digital journeys, working with operational, digital, and marketing teams.
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What do I need?

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• Digital Expertise: Strong understanding of digital product management, especially in app and web technologies. Proven track record in transforming customer journeys.
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• Effective Communicator: Dynamic and adaptable, able to influence without authority and collaborate with diverse stakeholders.
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• Commercial Insight: Identifies opportunities and issues, balancing technical capabilities with consumer and business needs.
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• Data-Driven: Skilled in interpreting data and digital performance trends. Familiar with Scrum, Kanban, and digital tools.
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• Customer Focus: Deep understanding of customer behaviours and user-centric design. Excellent UX sensitivity.
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• Team Player: Embodies AA Brand Values, flexible, organised, and detail oriented. Strong team player, ready to get involved.
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Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

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• 25 days annual leave plus bank holidays + holiday buying scheme
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• Worksave pension scheme with up to 7% employer contribution
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• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
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• Discounts on AA products including car and home insurance
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• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
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• Company funded life assurance
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• Diverse learning and development opportunities to support you to progress in your career
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• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
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Plus, so much more!

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We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

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#LI-HH