Customer Service Executives

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months in West London

Key responsibilities as follows

Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service

This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately

Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team

You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives.

Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities.

Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner.

Work alongside residents to ensure we offer the right support to sustain tenancies.

Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids.

Always follow the lettings procedure ensuring an effective audit trail.

Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs

Manage landlord repair requests through Workwise ensuring work is completed to the residents’ satisfaction.

Responsible for authorising work orders to budget.

Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management

Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management.

Account for services accurately to ensure service charges are transparent and fair to residents

Set service charges with support from the central service team Visiting

Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record

This role is 100% based in the office.

This roles pays £25.47 umbrella and £19.38 PAYE

Essential

Ideally worked as a Housing Officer previously but would look a customer service background

Excellent communicator

Must be immediately available or on short notice

Able to work in West London