Clients Service Manager
About the Role:
London Care Support is seeking a dedicated and experienced Client Services Manager to oversee client onboarding, manage care reviews, and ensure exceptional service delivery across our domiciliary and community-based care services. We are looking for someone with strong communication skills, sector knowledge, and a passion for delivering high-quality care.
Key Responsibilities:
- Lead the full client journey from initial enquiry to assessment, onboarding, and ongoing reviews.
- Conduct client assessments and develop personalised care plans.
- Build and maintain positive relationships with clients, families and referral partners.
- Ensure all services adhere to CQC requirements , care plans, and quality standards.
- Support care coordination teams with rota planning and service oversight.
- Manage client feedback, concerns and service improvements.
- Promote services and support business growth through strong client engagement.
Requirements:
Academic Requirements:
- Minimum Level 3 Health & Social Care qualification (or equivalent).
- Level 5 Diploma in Leadership for Health & Social Care (or willingness to work towards it) is highly desirable.
- Additional training in safeguarding, moving & handling, or care management is an advantage.
Experience & Skills:
- Previous experience in a client services, care coordination, or care management role within the homecare or healthcare sector.
- Strong knowledge of CQC regulations and best practice in domiciliary care.
- Excellent communication, organisation and relationship-building skills.
- Confident in managing multiple tasks in a fast-paced environment.
- Driving licence desirable but not essential.
What We Offer:
- Salary: £28,000-£45,000 depending on experience and qualifications.
- Opportunities for professional development and funded training (including Level 5).
- Supportive team environment and strong leadership support.
- Hybrid/flexible working arrangements.
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