inside sales
Are you passionate about owning customer delivery and ensuring exceptional service across complex, strategic accounts?
Do you thrive at the intersection of operations, customer experience, and sales enablement in a fast-paced, global environment?
Acts as the delivery counterpart to the Account Manager , playing a key role in the Elite and DSC delivery model.
Owns delivery for strategic Elite/DSC accounts , ensuring a consistently high customer experience.
Accountable for managing and resolving customer escalations effectively.
Works closely with Sales and DSC teams to enable smooth execution and alignment.
Supports sales by handling operational and off-catalogue ISV activities , allowing sellers to focus on core sales efforts.
Main Responsibilities:
Lead client onboarding and define delivery strategies, including scoping, quoting, renewals, and off-catalogue requests.
Monitor and manage the end-to-end delivery process , ensuring accuracy, speed, and quality.
Coordinate and support Operations Managers across multiple countries , where applicable.
Act as the primary escalation point , driving root-cause resolution and preventing recurring issues.
Ensure delivery SLAs are consistently met and demonstrate deep customer operational knowledge to drive satisfaction.
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