Web Experience Manager

ROLE OVERVIEW

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.

At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support.

We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities. 

We’re looking for a driven individual to join our SEO team, supporting our North American client base. In this role, you’ll work closely with both clients and our US SEO account team to resolve technical issues and identify growth opportunities. You’ll be part of the Global Web Experience Team, helping shape our technical SEO proposition in the US and supporting our New York office.

You should be comfortable working with front-end technologies (HTML, CSS, JavaScript) and translating technical requirements for developers. Strong project and client management skills are essential, as is the ability to collaborate effectively with internal teams and stakeholders.

Three words to describe our team:

• Intuitive – seamlessly embedded in both internal and client teams
• Innovative – always learning, always evolving
• Inspirational – sharing a passion for the web and its potential

RESPONSIBILITIES

• Audit and review websites to identify obstacles, opportunities and technical challenges - provide consultation on how to improve clients websites and usability
• Develop and deliver technical roadmaps, scoping tasks and estimating required hours for effective support
• Create clear, developer-friendly requirement documentation to ensure accurate implementation
• Promote and enforce best practices from Croud, W3C, and major search engines, ensuring client websites meet compliance and performance standards.
• Manage assigned projects through the Croudie Network, including writing detailed briefs and quality-checking returned work
• Proactively stay up to date on emerging technologies and market trends to inform internal strategy, support internal growth and improve operational efficiency.
• Liaise directly with client stakeholders to ensure that the technical strategy and technical requirements are clear and can be implemented up to a high standard
• Provide timely support for ad-hoc technical queries from clients
• Contribute to the enhancement of internal training materials and documentation, including Croud Academy resources.

PERSON SPECIFICATION

• Degree level education or equivalent / relevant work experience
• Demonstrable experience (ideally 2-3+ years) within a technical SEO role or SEO role with technical SEO involvement
• Agency experience desirable, but not essential
• Experience supporting multiple clients and leading on their technical SEO projects
• Experience with data analytical tools such as Google Analytics, Google Search Console, SEMrush, etc.
• Experience using tools for Core Web Vitals and pages speed such as PageSpeed Insights, Chrome DevTools and Lighthouse as well as WebPageTest
• Strong interest in / passion for digital marketing and / or SEO
• Strong interest in front-end development and coding / markup
• Strong Microsoft Office and / or Gsuite (Google) skills which must include Excel / Sheets, Word / Docs and PowerPoint / Slides
• Proficiency in data entry, working with and managing numbers / data
• Proven track record of working to and meeting deadlines
• Proven time management skills and ability to manage tasks simultaneously
• Impeccable attention to detail
• A mathematical and analytical mind
• Ability to work with remote team members autonomously with minimal supervision
• Ability to manipulate large amounts of data
• Highly organised and an ability to multitask
• Strong communication, organisation, and presentation skills
• Experience of working in teams to meet a common goal
• Customer service experience

COMPANY BENEFITS

Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish.

Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless!

On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:

• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
• 25 days holiday a year
• Discretionary annual performance based incentive
• Sale commission
• Recruitment referrals bonus
• Health & Wellbeing contribution
• Ride to Work scheme
• Railcard
• Season Ticket loan
• Home office chair and home office screen
• Free fruit, breakfast cereals, snacks and tea & coffee in the office
• Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave
• Life insurance and income protection
• Medical Cash Plan
• Pension
• Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)
• IPA Membership
• Peer to peer recognition scheme 'bonusly'
• Team off-sites/regular socials
• Year-round holiday parties
• Flexible working options
• Day to make a difference

Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.  

OUR VALUES

At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities.

We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following:

• In it together - our value on integration, collaboration and outcomes
• Eye on the future - our value on futurism, creativity and passion
• Generous in spirit - our value on people, development and inclusion
• Do what you say - our value on integrity and accountability
• Make a difference - our value on purpose and impact