Customer Success Executive - RegTech & IDV Solutions
We are looking for a Customer Success Representative with hands-on experience in RegTech and Identity Verification (IDV) solutions to join our team at Programmers Force . This role will focus on building strong client relationships, ensuring smooth onboarding, and supporting customers to achieve success with our compliance and fraud-prevention technologies.
The ideal candidate will understand KYC, AML, KYB, and regulatory compliance workflows and have experience working with customers in the fintech, banking, or compliance sectors. You will act as a trusted advisor, guiding customers in the effective use of our solutions while ensuring high satisfaction and retention.
Key Responsibilities:- Serve as the day-to-day point of contact for assigned clients.
- Assist in onboarding and training clients on RegTech & IDV solutions.
- Monitor customer usage and proactively support adoption of features.
- Handle customer queries, resolve issues, and escalate to technical teams when needed.
- Work closely with Customer Success Leads/Managers to execute client success strategies.
- Maintain customer health metrics and prepare reports on engagement and satisfaction.
- Collect and relay customer feedback to Product & Engineering teams for improvements.
- Support contract renewals and upselling opportunities by ensuring customer satisfaction.
Requirements
- 2–4 years of experience in Customer Success, Account Management, or Client Support within RegTech, Compliance, or ID Verification (IDV) .
- Knowledge of KYC/AML, fraud detection, compliance regulations, and ID verification processes .
- Strong communication and problem-solving skills with a customer-first mindset .
- Experience working with enterprise or fintech clients is highly desirable.
- Ability to manage multiple client accounts and maintain relationships effectively.
- Collaborative approach with the ability to work cross-functionally.
Recommended Jobs
Premises Officer
Premises Assistant - Lewisham - Part time Pay: £18 - £20 per hour Location: Lewisham, South East London Job Type: Monday to Friday, 4.30pm until 7pm Remedy Education are seeking an enthusiast…
Business & Private EA to CEO - global creative company
Our client is a well-established and globally recognised creative company based in West London who are looking to hire a high-calibre EA to support their long-standing CEO. This is a unique 360° role…
Part-Time Dentist - Barnes, London - Indeed
JOB OVERVIEW Location: Barnes, London Job Type: Part-Time Date Posted: 21 October 2025 Closing Date: 21 November 2025 Hours: 2–3 days per week Salary: £70,000 – £90,000 per annu…
Assistant Building Manager
We are currently recruiting for an Assistant Building Manager for a permanent opportunity with a leading real estate services firm to be based on site in West London. In this role, the Assistant Build…
Band 6- Locum MSK Physiotherapist - London
Job Title: Locum MSK Physiotherapist Banding: Band 6 Start date: ASAP Duration: 3 months Location: London Working Hours: Monday – Friday Rate: £24- £27 We are seeking a hig…
Managing Quantity Surveyor in London Area
Job description Criterion Capital are seeking an experienced and dynamic Managing Quantity Surveyor to join our in-house contracting team. The successful candidate will play a crucial role in mana…
Sales Development Representative
About Corndel: Corndel is a unique, multi award-winning UK management and technology training provider that focuses on delivering the highest quality programmes throughout an employee’s career. …
Junior Python Developer
Junior Python Developer – Fintech Quant Capital is urgently looking for a Python Developer to join our high profile client. Our client is a leading FinTech company based in the City of London…
Global Trade & Customs Technology - Senior Manager or Director
Ready to elevate your career in Global Trade and Customs Technology? Join our client to make a significant impact on multinational clients and expand your professional network. The Opportunity …
Treasury Back Office Assistant Manager (IT)
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a full…