Team Lead - Client Management
- Oversee all activities of the Client Management Team to make sure the service provide to clients is in good quality and fully compliant
- Initiate proposals on improving both internal processes and customer experiences in order to retain active trading accounts and assist Sales/HNW team to obtain more opportunities
- Conduct training to the team in areas including process of dealing with all sort of trade disputes and client complaints
- Show ability to lead and maintain high team morale at all time
- Provide comprehensive support to our clients and resolve all kinds of incoming enquiries
- Take responsibility in hiring, coaching and motivating the team to achieve outcomes that you have contributed in shaping
- Liaise with colleagues and partners from both internal and external in the most efficient manner to get desired result
- Deliver comprehensive team results to management team
- At least 1 year in FX/CFD industry with experience in management
- Experience of process management
- Experience of customer service
- Strong attention to detail with emphasis on accuracy and timeliness
- Sound knowledge to products we offer
- Details oriented and process driven
- Effective conflict resolution and problem solving skills
- Approachable, flexible, dependable, and result-driven
- Demonstrate a positive and professional image at all times
- Strong Chinese language skills in writing
- BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training and experience
- Hybrid
- Climate controlled office environment.
- Dynamic, time-sensitive environment.
- Competitive package offered for the right individual (base plus commission, and shift allowance for noon shift).
- Extensive training on financial markets and company-focused products, and ongoing education on market analysis, trading strategies, and financial transactions.
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